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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • 😍👏
    • Permanently deleted user
    • 21 يونيو، 2020 22:50
    1 تعليق
  • Remove Facial Hair/Beard
    • Permanently deleted user
    • 21 يونيو، 2020 17:36
    • تم التحرير
    5 تعليقات
  • Не работает вообще Snap Camera
    • Bulat
    • 21 يونيو، 2020 15:29
    11 تعليقات
  • Lens Review
    • zahrabbas
    • 21 يونيو، 2020 10:18
    0 تعليقات
  • Face mask in Face in Picture?
    • Richard Gray
    • 20 يونيو، 2020 21:09
    2 تعليقات
  • [SOLVED] Error in style transfer notebook
    • Maxime
    • 27 نوفمبر، 2020 16:34
    • تم التحرير
    11 تعليقات
  • Swinging wave mesh?
    • Sedef Ertem
    • 20 يونيو، 2020 12:33
    1 تعليق
  • Your gpu is not supposed its either doesn't support opengl2.1 or has outdated drivers installed
    • Shivani_pb08
    • 20 يونيو، 2020 09:33
    2 تعليقات
  • my lens is still in review
    • Manideep1006
    • 20 يونيو، 2020 05:50
    1 تعليق
  • is lens studio down??
    • Manideep1006
    • 20 يونيو، 2020 05:44
    0 تعليقات
  • Lens Studio is down
    • Marco Vanossi
    • 20 يونيو، 2020 02:02
    0 تعليقات
  • Unknown token type
    • Kanz
    • 20 يونيو، 2020 00:37
    1 تعليق
  • Sprite not filling screen in iphone mode
    • Permanently deleted user
    • 19 يونيو، 2020 23:41
    2 تعليقات
  • Lens studio login not working/unable to publish lenses
    • Jonah-Cohn
    • 20 يونيو، 2020 02:52
    • تم التحرير
    6 تعليقات
  • Uninstall Snap Camera
    • Permanently deleted user
    • 19 يونيو، 2020 22:32
    2 تعليقات
  • [Tutorial] Mini Game 01 -- Infinite Instantiation, Timer, and Randomization مُميَّز
    • Nico S
    • 10 يوليو، 2020 23:50
    • تم التحرير
    14 تعليقات
  • I can't uninstall Snap Camera
    • Permanently deleted user
    • 19 يونيو، 2020 22:27
    2 تعليقات
  • Grayscale SnapML
    • Marco Vanossi
    • 19 يونيو، 2020 21:19
    • تم التحرير
    1 تعليق
  • Can't Publish Lens [Unknown Token Type]
    • Permanently deleted user
    • 19 يونيو، 2020 20:46
    3 تعليقات
  • LENS IN REVIEW
    • eliekamoni
    • 19 يونيو، 2020 16:49
    1 تعليق
  • is it possible to make using a facemask template simpler?
    • Idiot Oddity
    • 19 يونيو، 2020 16:32
    1 تعليق
  • Take back lense update
    • lullanpr
    • 19 يونيو، 2020 16:26
    0 تعليقات
  • how do you get the dust or grain/noise effect?
    • fof.fia
    • 19 يونيو، 2020 14:54
    1 تعليق
  • multiple face masking by manual selection
    • Permanently deleted user
    • 19 يونيو، 2020 13:11
    1 تعليق
  • 5 new exciting SnapML lenses!
    • Marco Vanossi
    • 19 يونيو، 2020 12:24
    2 تعليقات
  • full body segmentation is possible?
    • Permanently deleted user
    • 19 يونيو، 2020 08:09
    9 تعليقات
  • Preview Bug?
    • ItzJustSamu
    • 19 يونيو، 2020 06:27
    0 تعليقات
  • preview bug?
    • ItzJustSamu
    • 19 يونيو، 2020 06:26
    3 تعليقات
  • Help
    • ItzJustSamu
    • 19 يونيو، 2020 05:14
    1 تعليق
  • Lens not pushing to server
    • ItzJustSamu
    • 19 يونيو، 2020 06:23
    • تم التحرير
    1 تعليق
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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