The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
شعار
  • Support
تسجيل الدخول

General

تابع منشورات جديدة منشورات وتعليقات جديدة

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • Paper Head background transparency
    • Richard Gray
    • 4 يونيو، 2020 13:58
    3 تعليقات
  • Help- Snap Camera flips my lens
    • Permanently deleted user
    • 4 يونيو، 2020 07:33
    2 تعليقات
  • Particles on edges
    • Jaymie San Miguel
    • 4 يونيو، 2020 07:21
    5 تعليقات
  • recording bug
    • Marco Vanossi
    • 4 يونيو، 2020 06:35
    • تم التحرير
    2 تعليقات
  • Can't drag to the bottom
    • Marco Vanossi
    • 4 يونيو، 2020 05:01
    0 تعليقات
  • camera output lens
    • Permanently deleted user
    • 4 يونيو، 2020 01:56
    5 تعليقات
  • Changing parameters of material
    • Anothervishal
    • 4 يونيو، 2020 00:27
    1 تعليق
  • Coding language for Lens Studio?
    • yoshinoya
    • 3 يونيو، 2020 23:26
    2 تعليقات
  • Face in video Template
    • Permanently deleted user
    • 3 يونيو، 2020 20:32
    1 تعليق
  • [BUG] Forum bug
    • Erickson Perez
    • 3 يونيو، 2020 19:47
    3 تعليقات
  • [french topic/topic francais] comment faire que quand je prend une photo avec mon lens sa enlever le bouton / color picker
    • Permanently deleted user
    • 3 يونيو، 2020 18:57
    4 تعليقات
  • [HELP] Sparkle / Glitter / Kira Kira effect
    • Alexander Saint
    • 3 يونيو، 2020 17:30
    3 تعليقات
  • User entered photo used to create face mask
    • Geoffrey Bingham
    • 3 يونيو، 2020 14:19
    1 تعليق
  • Preview Being Rejected Florida Flag
    • Permanently deleted user
    • 3 يونيو، 2020 12:10
    • تم التحرير
    2 تعليقات
  • Lens Working on Snapchat but not working on working on Snap Camera
    • Permanently deleted user
    • 3 يونيو، 2020 10:03
    3 تعليقات
  • Problem with Twitch Extension
    • Permanently deleted user
    • 3 يونيو، 2020 08:38
    0 تعليقات
  • Edge Detection
    • qm.to
    • 2 يونيو، 2020 21:45
    1 تعليق
  • delete
    • derentrgt
    • 2 يونيو، 2020 08:18
    1 تعليق
  • lense studio crashes constantly
    • Customer report
    • 2 يونيو، 2020 02:57
    2 تعليقات
  • how can i attach a plane to camera .so it move with the camera moment
    • Anothervishal
    • 2 يونيو، 2020 01:40
    4 تعليقات
  • Lens preview rejected
    • Permanently deleted user
    • 2 يونيو، 2020 03:33
    • تم التحرير
    1 تعليق
  • Snap Inc. filters
    • stewopedazz
    • 1 يونيو، 2020 23:09
    0 تعليقات
  • Preview Video Resolution!
    • RodrigoMartinez
    • 1 يونيو، 2020 22:22
    2 تعليقات
  • someone copied lens almost identically
    • sauropodd
    • 1 يونيو، 2020 15:38
    2 تعليقات
  • Any way to appeal a rejection?
    • Permanently deleted user
    • 1 يونيو، 2020 01:49
    3 تعليقات
  • how the vary the rate of spawn in object spawner?
    • Anothervishal
    • 1 يونيو، 2020 01:45
    • تم التحرير
    0 تعليقات
  • when is the next lens studio release?
    • Marco Vanossi
    • 1 يونيو، 2020 01:19
    1 تعليق
  • New scene obj with screen transform
    • Marco Vanossi
    • 1 يونيو، 2020 01:17
    • تم التحرير
    0 تعليقات
  • Lens views big drop
    • Marco Vanossi
    • 31 مايو، 2020 23:15
    • تم التحرير
    2 تعليقات
  • edge detection
    • Richard Gray
    • 31 مايو، 2020 23:04
    2 تعليقات
  • «
  • ‹
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It