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Scripting

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Get advice on the technical side of Lens Studio

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Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Random delay for duplicated 2D animations
    • Moe
    • November 25, 2018 12:39
    2 comments
  • Invisible UI
    • Anrick
    • November 23, 2018 03:59
    3 comments
  • How can I place an object from image detection(a portal) to device tracking surface?
    • Permanently deleted user
    • November 22, 2018 05:32
    3 comments
  • 3D Object Fade After Animation Complete
    • Jessie Heintz
    • November 21, 2018 04:22
    3 comments
  • Tap visibility.
    • Permanently deleted user
    • November 20, 2018 19:51
    3 comments
  • Hi, I'm developing a game and would like to know the possibility to change the function of the start button
    • lenslab
    • November 20, 2018 03:57
    7 comments
  • start button
    • Permanently deleted user
    • November 17, 2018 13:38
    1 comment
  • I want to add custom cloth item, T-Shirt
    • Neel's Music Corner
    • November 17, 2018 11:23
    1 comment
  • start button
    • Permanently deleted user
    • November 17, 2018 11:55
    • Edited
    5 comments
  • Get the user’s name
    • Deb Catalano
    • November 15, 2018 23:32
    3 comments
  • Masking Texture
    • ashley fletcher
    • November 15, 2018 13:23
    2 comments
  • Is it possible to place multiple prefabs on surface tracker?
    • Permanently deleted user
    • November 14, 2018 23:32
    2 comments
  • Replace Camera Input & Tracking
    • Tom MD
    • November 11, 2018 12:35
    2 comments
  • Lense's Network Connectivity
    • wesa aapro
    • November 08, 2018 13:43
    4 comments
  • Add an interactive tap to an Image Marker project
    • Permanently deleted user
    • November 07, 2018 20:13
    2 comments
  • Physics
    • ashley fletcher
    • November 01, 2018 14:32
    11 comments
  • Debugging scripting
    • Phill
    • October 29, 2018 17:47
    2 comments
  • Error: Argument -1
    • Permanently deleted user
    • October 29, 2018 16:49
    1 comment
  • swipe up lens
    • Permanently deleted user
    • October 28, 2018 23:03
    3 comments
  • Dwarf Person
    • Neel's Music Corner
    • October 26, 2018 20:02
    3 comments
  • Invalid Lens for Video textures
    • jessica mark
    • October 26, 2018 17:34
    4 comments
  • FaceMask Touch Textures
    • Permanently deleted user
    • October 24, 2018 23:58
    • Edited
    2 comments
  • Remove a face on event
    • Permanently deleted user
    • October 23, 2018 09:41
    2 comments
  • multi-line label text
    • Robert Lugg
    • October 23, 2018 04:45
    5 comments
  • script in external editor loses connection
    • Robert Lugg
    • October 23, 2018 03:11
    1 comment
  • multiple face/mask (team celebrate)
    • Permanently deleted user
    • October 19, 2018 20:25
    3 comments
  • Repeated DelayedCallbackEvent
    • Robert Lugg
    • October 18, 2018 07:16
    2 comments
  • Particle Burst Explosion
    • Permanently deleted user
    • October 17, 2018 18:17
    1 comment
  • Adjust liquify when mouth opens.
    • Permanently deleted user
    • October 17, 2018 09:43
    1 comment
  • Problem duplicating billboards Javascript
    • Ben Paruzynski
    • October 14, 2018 05:02
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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