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  • bats
    • trendalmamlkah
    • October 18, 2020 09:27
    1 comment
  • scary
    • trendalmamlkah
    • October 18, 2020 09:12
    2 comments
  • scream
    • trendalmamlkah
    • October 18, 2020 09:02
    2 comments
  • halloween🎃
    • trendalmamlkah
    • October 18, 2020 08:56
    2 comments
  • Indie filter
    • Noahpreston_2
    • October 17, 2020 21:48
    2 comments
  • Filtro Pity
    • Permanently deleted user
    • October 17, 2020 21:34
    2 comments
  • Pineapples
    • Permanently deleted user
    • October 17, 2020 19:57
    1 comment
  • Bokeh
    • qatar4u
    • October 17, 2020 19:05
    1 comment
  • Aesthetic
    • qatar4u
    • October 17, 2020 14:44
    1 comment
  • Check out A Protest Filter For Nigerian's #ENDSARS
    • nana_mitch
    • October 17, 2020 10:59
    • Edited
    1 comment
  • My new lens "Aesthetic Look"
    • Anu Rawat
    • October 17, 2020 02:32
    2 comments
  • SOFT
    • arpitappi29
    • October 16, 2020 19:49
    3 comments
  • Vivid
    • habrol78
    • October 16, 2020 10:54
    1 comment
  • New Lens "Purple Glow" is now live ^_^
    • Lilmubrown
    • October 16, 2020 10:45
    4 comments
  • ELYSIAN
    • mrcloud19
    • October 16, 2020 08:33
    3 comments
  • A new lens works to filter the face and beautify it
    • Maha
    • October 16, 2020 05:48
    4 comments
  • New Fall Themed Lens
    • savannahshu
    • October 16, 2020 05:03
    1 comment
  • Floating Face
    • Agirlxoxo360
    • October 16, 2020 04:54
    2 comments
  • Twisted Clown
    • Agirlxoxo360
    • October 16, 2020 04:46
    1 comment
  • Snow Queen
    • Agirlxoxo360
    • October 16, 2020 04:41
    1 comment
  • Purple Vampire
    • Agirlxoxo360
    • October 16, 2020 04:32
    1 comment
  • Try out my new filter 'flappy chicken'
    • king_iyanu
    • October 16, 2020 00:32
    1 comment
  • New filter! add me on snap!
    • king_iyanu
    • October 15, 2020 22:08
    1 comment
  • Distort lens try it out and give feedback
    • king_iyanu
    • October 15, 2020 21:05
    1 comment
  • Murakami Smiles Filter
    • guccikaden
    • October 15, 2020 20:52
    1 comment
  • My Makeup Lens😊😊 Go see it......
    • awadsameer2233
    • October 15, 2020 20:24
    1 comment
  • My New lens😊😊 add me in snap
    • awadsameer2233
    • October 15, 2020 19:56
    3 comments
  • Airplane filter
    • king_iyanu
    • October 15, 2020 18:30
    2 comments
  • [ML] Scary Halloween On Snapchat !
    • Maxime
    • November 27, 2020 16:29
    • Edited
    4 comments
  • ImPoStEr
    • Samuel Marshall
    • October 15, 2020 16:18
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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