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  • trash๐Ÿ’œ๐Ÿค๐Ÿค๐Ÿค
    • trendalmamlkah
    • October 11, 2020 12:35
    1 comment
  • snow๐Ÿ˜๐Ÿค
    • trendalmamlkah
    • October 11, 2020 12:34
    2 comments
  • Aesthetic Blue
    • twinkdownsouth
    • October 11, 2020 12:19
    3 comments
  • Dulce Ofrenda
    • ilikeelliot007
    • October 11, 2020 11:54
    2 comments
  • Nebula - reveal the universe in you
    • uranus_silver
    • October 11, 2020 09:38
    3 comments
  • Portrait Mode
    • arpitappi29
    • October 11, 2020 01:20
    3 comments
  • Popeye (Face Expressions)
    • ItzJustSamu
    • October 11, 2020 00:07
    2 comments
  • new filter* blue city~
    • iwojtowicz8
    • October 10, 2020 22:50
    3 comments
  • Pick A Mask
    • Dennis Windowmaker
    • October 10, 2020 18:32
    4 comments
  • Time
    • qatar4u
    • October 10, 2020 16:56
    1 comment
  • Bokeh
    • qatar4u
    • October 10, 2020 16:55
    1 comment
  • tell me what u think about my latest lens ! ur comments r important for me
    • renas_sh95
    • October 10, 2020 16:44
    2 comments
  • man
    • trendalmamlkah
    • October 10, 2020 12:56
    2 comments
  • BLING effect based on render passes
    • Denis Korobov
    • October 10, 2020 10:42
    1 comment
  • A dose of creativity
    • anl7j
    • October 10, 2020 08:17
    1 comment
  • Neon skull
    • Munzushka
    • October 10, 2020 05:38
    2 comments
  • Face fun๐Ÿ‘๐Ÿป๐Ÿ˜
    • trendalmamlkah
    • October 10, 2020 00:52
    2 comments
  • tm๐Ÿคฉ๐Ÿค
    • trendalmamlkah
    • October 09, 2020 13:46
    1 comment
  • monito
    • Permanently deleted user
    • October 09, 2020 13:39
    1 comment
  • Try out my new lens WHITE v2 2020
    • dritydrops
    • October 09, 2020 03:24
    3 comments
  • Try out my new lens Indie Sparkle 2020
    • dritydrops
    • October 09, 2020 02:50
    1 comment
  • Try my latest Lens and tell if there is a mistake !
    • renas_sh95
    • October 09, 2020 01:16
    3 comments
  • Stop Ghost
    • Dennis Windowmaker
    • October 08, 2020 19:27
    1 comment
  • Upside-Down Mouth
    • Alec Minichini
    • October 08, 2020 19:16
    1 comment
  • SOUR
    • arpitappi29
    • October 08, 2020 17:48
    1 comment
  • HOLLYWOOD
    • arpitappi29
    • October 08, 2020 17:47
    1 comment
  • VINTAGE
    • arpitappi29
    • October 08, 2020 17:47
    1 comment
  • Cyan Day
    • yajanrjoshi
    • October 08, 2020 17:10
    1 comment
  • new lense ~ *cries cutely*
    • iwojtowicz8
    • October 08, 2020 15:04
    2 comments
  • New Lens - Time
    • qatar4u
    • October 08, 2020 05:14
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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