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  • [Luna]
    • SirQu3ntin
    • December 08, 2020 15:11
    3 comments
  • "Happy New year" and "Merry Christmas" By Karan Padhiar
    • karanpadhiar21
    • December 08, 2020 08:02
    3 comments
  • Draw Me — SnapML Lens
    • Permanently deleted user
    • December 08, 2020 03:41
    3 comments
  • Elfie Selfie
    • Dennis Windowmaker
    • December 07, 2020 19:42
    3 comments
  • filters
    • Permanently deleted user
    • December 07, 2020 19:13
    2 comments
  • filters
    • Permanently deleted user
    • December 07, 2020 19:13
    2 comments
  • filtrod
    • Permanently deleted user
    • December 07, 2020 19:13
    3 comments
  • "Sudi"
    • Permanently deleted user
    • December 07, 2020 19:08
    3 comments
  • About me lens!
    • Noah Lupowitz
    • December 07, 2020 19:00
    2 comments
  • Devils
    • aimansyazwann
    • December 07, 2020 15:19
    2 comments
  • Summer Glow!!
    • Sophie Mallen
    • December 07, 2020 14:46
    3 comments
  • Twinkle
    • Dennis Windowmaker
    • December 07, 2020 13:53
    3 comments
  • Getting Lens creator profile
    • Permanently deleted user
    • December 07, 2020 11:05
    3 comments
  • Ghana Election Lense
    • Dprinceofghana
    • December 07, 2020 08:21
    3 comments
  • Winter x Kira
    • realbakari
    • December 07, 2020 00:58
    3 comments
  • Happy December
    • realbakari
    • December 06, 2020 23:48
    3 comments
  • Dramatic Mood
    • realbakari
    • December 06, 2020 23:47
    3 comments
  • Autumn Love
    • realbakari
    • December 06, 2020 23:46
    2 comments
  • Xmas Countdown
    • realbakari
    • December 06, 2020 23:46
    2 comments
  • Blush 
    • Wenstrades
    • December 06, 2020 17:42
    2 comments
  • Harry Potter lens
    • Permanently deleted user
    • December 06, 2020 17:36
    2 comments
  • check out my new filter 'RECORD' by Mr.Worldwide
    • gopy0786
    • December 06, 2020 14:25
    3 comments
  • share my cute filter
    • aimansyazwann
    • December 06, 2020 12:11
    3 comments
  • Kindly check out my latest filter
    • Andraey_3k
    • December 06, 2020 12:07
    3 comments
  • Sunsflower
    • aimansyazwann
    • December 06, 2020 11:14
    2 comments
  • "I aint never seen two pretty bestfriends"
    • Permanently deleted user
    • December 06, 2020 06:05
    2 comments
  • Try try my lens
    • جيك Jake
    • December 06, 2020 04:46
    2 comments
  • Sketch Color
    • apurv079
    • December 06, 2020 03:33
    3 comments
  • Sharingan
    • Permanently deleted user
    • December 06, 2020 02:47
    0 comments
  • bling w/ tint
    • phoenxburzynski
    • December 06, 2020 01:49
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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