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  • purple beauty filter lens
    • daw-v
    • December 21, 2020 16:37
    2 comments
  • My new lens for smooth face first attempt.
    • Permanently deleted user
    • December 21, 2020 15:09
    2 comments
  • Days of the week
    • LOVE
    • December 21, 2020 12:24
    • Edited
    0 comments
  • IPHONE X VIVID LENS
    • Permanently deleted user
    • December 21, 2020 10:23
    2 comments
  • Check out my new Lens
    • muhammad99sher
    • December 20, 2020 23:21
    2 comments
  • Glitch Phase
    • ilikeelliot007
    • December 20, 2020 21:12
    2 comments
  • Fritz AI and Christmas
    • RYΛN SHIELDS
    • December 20, 2020 15:41
    2 comments
  • CHRISTMAS BEAUTY
    • drduaa2015
    • December 20, 2020 14:42
    1 comment
  • Latte
    • Itabdulla
    • December 20, 2020 13:45
    3 comments
  • glitch Phase
    • ilikeelliot007
    • December 20, 2020 06:26
    3 comments
  • SAMURAI ASSASSIN
    • Munzushka
    • December 20, 2020 05:14
    2 comments
  • GG Cap
    • aka_greasygamer
    • December 19, 2020 23:58
    2 comments
  • [SELENA] Beauty Filter
    • LOVE
    • December 19, 2020 18:14
    2 comments
  • HEY GUYS HELP WITH SHARE MY LENS AND TAG SNAPCHAT AND TELL THEM GO GIVE ME A PUBLIC PROFILE
    • adskhalifa
    • December 19, 2020 15:43
    2 comments
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=53a07aca67514f3d9ed0303455e3601a&metadata=01
    • adskhalifa
    • December 19, 2020 15:41
    2 comments
  • bingus my beloved :)
    • Permanently deleted user
    • December 19, 2020 15:04
    1 comment
  • Username Cheek Filter
    • Permanently deleted user
    • December 19, 2020 14:44
    2 comments
  • Super 8mm
    • klpa.a
    • December 19, 2020 13:37
    2 comments
  • Aesthetic Color
    • klpa.a
    • December 19, 2020 13:36
    2 comments
  • [ANGELINA] Beauty Filter
    • LOVE
    • December 19, 2020 12:19
    2 comments
  • The Matrix - LiDAR based lens
    • Denis Rossiev
    • December 19, 2020 00:26
    4 comments
  • All my Lensemas Filters so far
    • Permanently deleted user
    • December 18, 2020 17:59
    2 comments
  • The Slap
    • Permanently deleted user
    • December 18, 2020 17:40
    2 comments
  • Film Lighting
    • Permanently deleted user
    • December 18, 2020 17:39
    2 comments
  • Rainbow Lights
    • Permanently deleted user
    • December 18, 2020 17:38
    2 comments
  • sunburn
    • Permanently deleted user
    • December 18, 2020 17:37
    2 comments
  • Style Transfer
    • muhammad99sher
    • December 18, 2020 16:24
    2 comments
  • Collage Filter
    • Hossam_Albesh
    • December 18, 2020 15:51
    2 comments
  • KiraKira Filter
    • Hossam_Albesh
    • December 18, 2020 15:49
    3 comments
  • Constellation | SnapML
    • Permanently deleted user
    • December 18, 2020 15:16
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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