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  • Apricot Head
    • Permanently deleted user
    • December 18, 2020 15:14
    3 comments
  • These are my Best Lenses ;)
    • amel_hawk
    • December 18, 2020 13:33
    2 comments
  • Doctor Strange type Glowing Hand Circle
    • Permanently deleted user
    • December 18, 2020 09:11
    3 comments
  • My first lens - Coffee lovers
    • Nada Photography
    • December 18, 2020 01:12
    4 comments
  • CREATED MY FIRST LENS!!
    • drduaa2015
    • December 18, 2020 00:42
    4 comments
  • Queen Glow face mesh
    • Taiiesha
    • December 17, 2020 16:09
    • Edited
    2 comments
  • Liza-overlay
    • Santhosh_k2828
    • December 17, 2020 14:16
    0 comments
  • Liza-overlay
    • Santhosh_k2828
    • December 17, 2020 14:16
    1 comment
  • Liza-overlay
    • Santhosh_k2828
    • December 17, 2020 14:16
    1 comment
  • Liza-overlay
    • Santhosh_k2828
    • December 17, 2020 14:16
    1 comment
  • Liza-overlay
    • Santhosh_k2828
    • December 17, 2020 14:16
    2 comments
  • Liza-overlay
    • Santhosh_k2828
    • December 17, 2020 14:16
    1 comment
  • NEW LENSE snake filter
    • Taiiesha
    • December 17, 2020 08:55
    • Edited
    5 comments
  • Preston Little's Portfolio
    • prestonvlittle
    • December 17, 2020 05:25
    • Edited
    1 comment
  • [new lenses] dynamite lense
    • devin_vasavong
    • December 16, 2020 23:38
    • Edited
    1 comment
  • [NEW LENSE] soft indie bling
    • devin_vasavong
    • December 16, 2020 23:02
    1 comment
  • New Awesome Lenses!!
    • Willlombo
    • December 16, 2020 21:18
    1 comment
  • thank you snapchat!!!
    • themichaelmonte
    • December 16, 2020 20:45
    4 comments
  • Face Expressions Lens
    • ItzJustSamu
    • December 16, 2020 19:25
    3 comments
  • Santa Hat
    • Permanently deleted user
    • December 16, 2020 13:40
    4 comments
  • screen overlap
    • apurv079
    • December 21, 2020 06:22
    • Edited
    2 comments
  • New lens snapML
    • muhammad99sher
    • December 16, 2020 12:30
    5 comments
  • Here is Your Nwe Favorite Lens ( SUGARY )
    • Lilmubrown
    • December 16, 2020 12:52
    • Edited
    9 comments
  • RB
    • Munzushka
    • December 16, 2020 05:13
    1 comment
  • Christmas Lens (Physics)
    • ItzJustSamu
    • December 15, 2020 20:25
    3 comments
  • Snowman Head
    • Permanently deleted user
    • December 15, 2020 16:29
    1 comment
  • 3D OXYGEN MASK filter!!!
    • Permanently deleted user
    • December 14, 2020 23:11
    2 comments
  • 3D Among Us Character in REAL LIFE using AR
    • Permanently deleted user
    • December 14, 2020 23:08
    3 comments
  • I'm A Bee!
    • Tyler Diven
    • December 14, 2020 21:32
    1 comment
  • Old TV Head
    • Permanently deleted user
    • December 14, 2020 19:59
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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