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  • Sunset Lens Tap to Change Filter
    • adam_alman61
    • December 02, 2020 08:47
    2 comments
  • Gucci Snake by Vir
    • itsbitw
    • December 02, 2020 08:27
    3 comments
  • Pretty grain 2
    • Hamoka7
    • December 02, 2020 06:11
    2 comments
  • Blue eyes
    • Hamoka7
    • December 02, 2020 06:10
    1 comment
  • Make
    • Hamoka7
    • December 02, 2020 06:10
    2 comments
  • Make grain
    • Hamoka7
    • December 02, 2020 06:09
    2 comments
  • Soft air shadow
    • Hamoka7
    • December 02, 2020 06:09
    2 comments
  • Pink color grain
    • Hamoka7
    • December 02, 2020 06:08
    2 comments
  • You
    • Hamoka7
    • December 02, 2020 06:08
    2 comments
  • New Lense - sunshine
    • jack_sparrow203
    • December 02, 2020 05:54
    2 comments
  • My new lens - Time to
    • Tp14k
    • December 02, 2020 03:14
    5 comments
  • My new lens - Time to
    • Tp14k
    • December 02, 2020 03:14
    2 comments
  • NEW * GLOW+SPARKLE
    • Permanently deleted user
    • December 02, 2020 02:00
    4 comments
  • My Newest FIlter got +40k views in first 6 hours ! TRY IT!
    • renas_sh95
    • December 02, 2020 01:24
    1 comment
  • Party Parrot - Open to feedback!
    • Permanently deleted user
    • December 01, 2020 23:57
    4 comments
  • Subtitles - aesthetic lens
    • saqib_m55
    • December 01, 2020 23:15
    3 comments
  • Dramic - Aesthetic photography Lens
    • saqib_m55
    • December 01, 2020 23:12
    2 comments
  • (Bubbls )Give It a Try!
    • Maha
    • December 03, 2020 22:03
    • Edited
    4 comments
  • Gingy Bread
    • jjjustin110
    • December 01, 2020 22:30
    2 comments
  • Fire & Flame
    • Denis Rossiev
    • December 01, 2020 21:10
    4 comments
  • Mighty Grain | Best Grain Filter You Will Ever Try
    • Permanently deleted user
    • December 01, 2020 20:43
    • Edited
    5 comments
  • my lens is on trending
    • Kanika.khatri
    • December 01, 2020 19:37
    2 comments
  • [London]
    • SirQu3ntin
    • December 01, 2020 18:46
    • Edited
    6 comments
  • Black Noir
    • abhinav1285
    • December 01, 2020 15:26
    2 comments
  • Daddy Pickle 
    • Wenstrades
    • December 01, 2020 05:14
    2 comments
  • My first lens is BLOWING UP!
    • benz0official
    • December 01, 2020 00:00
    • Edited
    2 comments
  • New Lens ( Heart On Screen )
    • Alkayedd
    • November 30, 2020 17:00
    2 comments
  • Boomerang!
    • Denis Rossiev
    • November 30, 2020 07:40
    3 comments
  • Fall Guys Dab
    • dariusxu
    • November 30, 2020 06:32
    5 comments
  • Camille
    • Wenstrades
    • November 30, 2020 06:21
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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