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  • Happy holi
    • abhinav1285
    • March 28, 2021 16:52
    0 comments
  • Holi wishes
    • abhinav1285
    • March 28, 2021 16:51
    0 comments
  • Balloons drop
    • abhinav1285
    • March 28, 2021 16:50
    0 comments
  • Holi 3d T-shirt
    • abhinav1285
    • March 28, 2021 16:49
    0 comments
  • GREEN SMOOTHIE
    • abhinav1285
    • March 28, 2021 16:48
    0 comments
  • BOY TWIST DANCE
    • abhinav1285
    • March 28, 2021 16:47
    0 comments
  • Tesla Tequila
    • plain
    • March 28, 2021 14:55
    • Edited
    0 comments
  • my sunflower
    • Permanently deleted user
    • March 28, 2021 10:24
    • Edited
    0 comments
  • Creator
    • lizann.ibrahim
    • March 28, 2021 02:47
    0 comments
  • Did you the Jasa Kontraktor Kolam Renang is proivide best services?
    • Permanently deleted user
    • March 27, 2021 19:05
    0 comments
  • Evolving Colors - New Lens
    • Permanently deleted user
    • March 27, 2021 17:53
    0 comments
  • Dababy Lens!
    • Permanently deleted user
    • March 27, 2021 17:03
    0 comments
  • New Lens SUN SHADOW
    • IT_066
    • March 27, 2021 16:46
    0 comments
  • New Lens FOREVER
    • IT_066
    • March 27, 2021 16:38
    0 comments
  • New Lens Soft-Filter
    • IT_066
    • March 27, 2021 16:25
    0 comments
  • New Lens Nice-day
    • IT_066
    • March 27, 2021 16:18
    0 comments
  • New Lens 360-Divan-Erbil
    • IT_066
    • March 27, 2021 16:13
    0 comments
  • [Mask] Human Tiger on Snapchat !
    • Maxime
    • March 27, 2021 15:58
    5 comments
  • New Lens Blurry time warp
    • muhammad99sher
    • March 27, 2021 12:24
    0 comments
  • [ML] Blue Tiles on Snapchat !
    • Maxime
    • March 27, 2021 12:12
    4 comments
  • Clone It by Karan Padhiar
    • karanpadhiar21
    • March 27, 2021 07:27
    0 comments
  • Color Pop
    • sargun_datway1
    • March 27, 2021 04:04
    0 comments
  • Random Positive Quote
    • chad
    • March 27, 2021 00:00
    1 comment
  • Rose Star
    • lizann.ibrahim
    • March 26, 2021 22:28
    2 comments
  • pink
    • lizann.ibrahim
    • March 26, 2021 22:25
    0 comments
  • fvck you glasses
    • jacobh_2k20
    • March 26, 2021 17:09
    0 comments
  • I've done 3D Eyelashes on Lens Studio!
    • Permanently deleted user
    • March 25, 2021 22:58
    8 comments
  • New Cupid Filter
    • Permanently deleted user
    • March 25, 2021 22:46
    1 comment
  • "Blue Side: lens !!
    • mayza160
    • March 25, 2021 18:26
    0 comments
  • PUBLISH LENS
    • Permanently deleted user
    • March 25, 2021 01:48
    5 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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