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  • A-strange-pet
    • athb.almsha3r
    • March 20, 2021 01:28
    0 comments
  • a.f29
    • a.f29
    • March 19, 2021 22:32
    1 comment
  • NEW LENS
    • ardaberk05
    • March 19, 2021 21:48
    0 comments
  • lens creator
    • adskhalifa
    • March 19, 2021 19:44
    0 comments
  • [Frosty World] - LiDAR
    • SirQu3ntin
    • March 19, 2021 15:22
    2 comments
  • Big Head Face Lens Using JS Scripting
    • ishpreetsingh22
    • March 19, 2021 15:13
    1 comment
  • Blur Lens
    • ishpreetsingh22
    • March 19, 2021 15:13
    0 comments
  • Addy Award Finalist - H-E-B Holiday Even Brighter
    • Dan
    • March 19, 2021 13:08
    0 comments
  • Happy Holi
    • felitz69
    • March 19, 2021 11:54
    0 comments
  • New lens screen
    • ardaberk05
    • March 19, 2021 06:10
    0 comments
  • Kreme
    • sargun_datway1
    • March 19, 2021 00:10
    0 comments
  • BOY BELLY DANCE
    • abhinav1285
    • March 18, 2021 21:20
    0 comments
  • Indie x Time
    • tushar5186
    • March 18, 2021 13:40
    0 comments
  • Solid background filter
    • vitalitiesm
    • March 18, 2021 12:08
    1 comment
  • dual screen lens
    • daw-v
    • March 18, 2021 11:36
    1 comment
  • BLUE AİR
    • ardaberk05
    • March 18, 2021 09:48
    1 comment
  • Gulal
    • Anothervishal
    • March 18, 2021 08:06
    0 comments
  • [NEW LENS] not only does this filter make your face look more smooth but it also has a colorful feel to it!
    • holland.nicky
    • March 18, 2021 07:11
    0 comments
  • Funny
    • trendalmamlkah
    • March 18, 2021 03:39
    1 comment
  • New Photo brush lens
    • a_mohawed
    • March 17, 2021 22:31
    1 comment
  • Check out my hard-worked for lens & Tell me your comment, suggestion !
    • renas_sh95
    • March 17, 2021 21:40
    0 comments
  • [Invisible Void]
    • SirQu3ntin
    • March 17, 2021 21:10
    2 comments
  • [Covid Dance] - 3D Body
    • SirQu3ntin
    • March 17, 2021 21:05
    • Edited
    4 comments
  • Facelift lens with Frame love you forever
    • abu_saoud
    • March 17, 2021 19:46
    2 comments
  • i have a new filter named sunset tan
    • adri.628
    • March 17, 2021 18:11
    2 comments
  • 3D-Free-Fire
    • athb.almsha3r
    • March 17, 2021 18:10
    4 comments
  • First Animated Lens
    • chad
    • March 17, 2021 15:39
    1 comment
  • VHS KiraKira TV
    • Fqe
    • March 17, 2021 15:14
    1 comment
  • Kira Kira Blur (Tan)
    • Fqe
    • March 17, 2021 15:01
    2 comments
  • Dance With Your Skeleton 3d Body Tracking Snap Lens
    • ishpreetsingh22
    • March 17, 2021 14:00
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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