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  • kuromi lens
    • blakemonkhouse5
    • March 14, 2021 09:34
    1 comment
  • pink freckle lens
    • blakemonkhouse5
    • March 14, 2021 09:32
    0 comments
  • bratz vhs
    • blakemonkhouse5
    • March 14, 2021 09:30
    0 comments
  • Body Wave Lens
    • ishpreetsingh22
    • March 14, 2021 05:52
    0 comments
  • Peach Sparkle
    • sargun_datway1
    • March 14, 2021 04:38
    0 comments
  • BlazeF Makeup Lens
    • ibra
    • March 14, 2021 04:33
    1 comment
  • Eyad Blaze Lens
    • ibra
    • March 14, 2021 04:30
    4 comments
  • Fur-purple
    • athb.almsha3r
    • March 14, 2021 01:34
    0 comments
  • Face-Mesh-Crystal
    • athb.almsha3r
    • March 14, 2021 01:32
    0 comments
  • I hope you all love this
    • adskhalifa
    • March 13, 2021 22:41
    0 comments
  • Spring Filmstrip !Check it out 😄😆!
    • Jason K
    • March 14, 2021 19:57
    • Edited
    7 comments
  • Spring Filmstrip !Check it out 😄😆!
    • Jason K
    • March 13, 2021 22:32
    1 comment
  • just made a new lens
    • adskhalifa
    • March 13, 2021 22:27
    0 comments
  • New lens
    • muhannadmujali
    • March 13, 2021 21:36
    0 comments
  • [ML] Flag Recognition 2.0
    • Maxime
    • March 19, 2021 17:25
    • Edited
    2 comments
  • New Cinematic Lens
    • Artistic.lounge
    • March 13, 2021 04:29
    0 comments
  • Indie Kid x Horns
    • sargun_datway1
    • March 13, 2021 03:04
    0 comments
  • Miami
    • sargun_datway1
    • March 13, 2021 03:03
    0 comments
  • New lens Bowling 3D
    • a_mohawed
    • March 12, 2021 23:09
    0 comments
  • New lens 3D
    • a_mohawed
    • March 12, 2021 22:26
    1 comment
  • New lens- Black hearts
    • Tan_3370
    • March 12, 2021 21:05
    1 comment
  • عدسة جديدة بآداة تحكم
    • muhannadmujali
    • March 12, 2021 20:15
    0 comments
  • Check out my LED LINE FOR DANCING
    • muhammad99sher
    • March 12, 2021 20:08
    0 comments
  • jellybean lens
    • themichaelmonte
    • March 12, 2021 14:59
    0 comments
  • "dreamz" - aesthetic
    • themichaelmonte
    • March 12, 2021 14:58
    0 comments
  • solar aesthetic lens
    • themichaelmonte
    • March 12, 2021 14:57
    0 comments
  • harvest lens
    • themichaelmonte
    • March 12, 2021 14:56
    0 comments
  • The new version of the Joker in my lenses try it now
    • Aboday.123
    • March 12, 2021 14:22
    1 comment
  • Does anyone care about what we doing here
    • Khalid Salim
    • March 12, 2021 13:51
    1 comment
  • Holi color
    • sneha-1010
    • March 12, 2021 12:16
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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