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PUBLISH LENS

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Permanently deleted user
Snap Lens Network Member Lens Studio Team

PLS CAN YOU HELP ME I HAVE PROBLEM , IAM FINISHED THE LENS AND GET ERROR TIME OUT  EXCEEDED AFTER CLICK THE PUBLISHED LENS , PLS HELP ME 

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    statlises3
    Snap Lens Network Member Lens Studio Team

    Lensi nasil uluşturum

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    Maxime
    Snap Lens Network Member Lens Studio Team

    Hi Ahmed Essa ,

    No need to panic ! There are several ways to solve this problem:

    1. Try to close the project and reopen it
    2. Turn off and on the computer
    3. Uninstall and reinstall Lens Studio
    4. Especially check your internet connection
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    Saffier112
    Snap Lens Network Member Lens Studio Team

    I dont get it my lens is rejected with the reason

    • This Lens features content that could be perceived as inappropriate or offensive to a particular group of people. This could include, but is not limited to, the use of stereotypes towards other people and groups

    but that isnt makes any sense i have made the lens for the community i dont get why it says that can you please help me???? lens ID is: dec89249-8b63-4b65-bc91-80e7fa611bb0

    i hear from you guys ?!?!

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    shawn
    Snap Lens Network Member Lens Studio Team

    Saffier112 we cant do anything with your Lens ID. show us a screenshot of your lens. take a picture of the preview and send it here

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    Permanently deleted user
    Snap Lens Network Member Lens Studio Team

    yes the same issue I faced when I tried to publish my man van lens but after I received guidance from the snap expert.

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We're here to help! We just need a little bit of information...

What system are you using?

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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    Locate the Log.txt file right above it.

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

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