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  • Freckle Tears
    • haay_ley
    • March 02, 2022 19:56
    0 comments
  • Deadlift Weight Lens
    • Jay.mills1
    • March 02, 2022 16:33
    0 comments
  • Sand Man
    • Jay.mills1
    • March 01, 2022 15:38
    0 comments
  • trippy background
    • haay_ley
    • February 28, 2022 19:29
    0 comments
  • Army Robot
    • Jay.mills1
    • February 28, 2022 18:51
    4 comments
  • war drone with fire
    • none
    • February 27, 2022 18:58
    0 comments
  • My Lens Creations
    • Permanently deleted user
    • February 27, 2022 18:15
    1 comment
  • strawberry mask
    • Adem Senq :
    • February 27, 2022 14:31
    0 comments
  • "Enhancing" Education through SnapAR
    • ccc0ii
    • February 26, 2022 17:14
    10 comments
  • Listen Pinkophiles
    • Prachi kohli
    • February 26, 2022 15:20
    1 comment
  • A Coffee Tinted Lens
    • Prachi kohli
    • February 26, 2022 15:17
    0 comments
  • Boxer Bandit
    • Jay.mills1
    • February 26, 2022 15:09
    2 comments
  • 3d robot star
    • none
    • February 26, 2022 10:02
    1 comment
  • lens has error but none is shown in my logger
    • Permanently deleted user
    • February 26, 2022 05:49
    6 comments
  • Kuwait
    • qatar4u
    • February 26, 2022 01:06
    0 comments
  • Tutorial: How To Use Hand Gestures
    • Biocaster
    • February 25, 2022 21:07
    0 comments
  • New effect, hope you like it
    • lioil2
    • February 25, 2022 17:29
    1 comment
  • WE STARTED
    • Permanently deleted user
    • February 25, 2022 16:59
    0 comments
  • Red Robot
    • Jay.mills1
    • February 25, 2022 16:34
    0 comments
  • Tombstone
    • Jay.mills1
    • February 25, 2022 12:40
    0 comments
  • Excuses Lyrics
    • tushar5186
    • February 25, 2022 07:14
    0 comments
  • Anyone wants to buy my lens
    • fowzan.kar
    • February 25, 2022 05:30
    3 comments
  • new lens face apple
    • FROOS_3SL
    • February 25, 2022 04:51
    • Edited
    4 comments
  • FOUNDING DAY .
    • Permanently deleted user
    • February 23, 2022 15:17
    1 comment
  • Curtain Eyes
    • Jay.mills1
    • February 23, 2022 15:10
    2 comments
  • Spider Man Crown
    • Sofunnyvidz
    • February 23, 2022 00:48
    0 comments
  • Flower Growing
    • Sofunnyvidz
    • February 23, 2022 00:47
    2 comments
  • Tom Holland FT 3
    • Sofunnyvidz
    • February 23, 2022 00:46
    0 comments
  • Hands On You - Experimenting with new "Sounds" 🔥
    • Sam Finding
    • February 23, 2022 00:41
    0 comments
  • Which MCU Character
    • Sofunnyvidz
    • February 23, 2022 00:25
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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