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  • Cloudy Music Crown ๐Ÿ‘‘๐ŸŽต
    • Permanently deleted user
    • February 12, 2022 18:37
    0 comments
  • Vintage Beauty ๐Ÿ’—
    • Permanently deleted user
    • February 12, 2022 18:35
    0 comments
  • Which Jordan Are U ๐Ÿ‘Ÿ
    • Permanently deleted user
    • February 12, 2022 18:34
    0 comments
  • X Eyes ๐Ÿ‘€
    • Permanently deleted user
    • February 12, 2022 18:32
    0 comments
  • 5LUT
    • qatar4u
    • February 12, 2022 13:27
    3 comments
  • barbie new lens
    • rebwardlawar
    • February 12, 2022 11:11
    0 comments
  • glam-her new lens
    • rebwardlawar
    • February 12, 2022 11:11
    0 comments
  • orange teal new lens
    • rebwardlawar
    • February 12, 2022 11:11
    0 comments
  • dubai city new lens
    • rebwardlawar
    • February 12, 2022 11:10
    0 comments
  • dream city new lens
    • rebwardlawar
    • February 12, 2022 11:10
    0 comments
  • disaster new lens
    • rebwardlawar
    • February 12, 2022 11:09
    0 comments
  • nazo new lens
    • rebwardlawar
    • February 12, 2022 11:09
    0 comments
  • grain pinky new lens
    • rebwardlawar
    • February 12, 2022 11:08
    0 comments
  • sharpen new lens
    • rebwardlawar
    • February 12, 2022 11:08
    0 comments
  • coco new lens
    • rebwardlawar
    • February 12, 2022 11:08
    0 comments
  • dola new lens
    • rebwardlawar
    • February 12, 2022 11:07
    0 comments
  • niga new lens
    • rebwardlawar
    • February 12, 2022 11:07
    0 comments
  • hadush new lens
    • rebwardlawar
    • February 12, 2022 11:06
    0 comments
  • blur grain new lens
    • rebwardlawar
    • February 12, 2022 11:06
    0 comments
  • luxury new lens
    • rebwardlawar
    • February 12, 2022 11:06
    0 comments
  • bahand new lens
    • rebwardlawar
    • February 12, 2022 11:05
    0 comments
  • RC Helicopter New 3D Lens
    • rebwardlawar
    • February 12, 2022 11:05
    0 comments
  • aleta new lens
    • rebwardlawar
    • February 12, 2022 11:04
    0 comments
  • elle new lens
    • rebwardlawar
    • February 12, 2022 11:04
    0 comments
  • gladiolus new lens
    • rebwardlawar
    • February 12, 2022 11:04
    0 comments
  • ocean new lens
    • rebwardlawar
    • February 12, 2022 11:03
    0 comments
  • alt hdr new lens
    • rebwardlawar
    • February 12, 2022 11:02
    0 comments
  • chick 3D new lens
    • rebwardlawar
    • February 12, 2022 11:02
    0 comments
  • virus 3D new lens
    • rebwardlawar
    • February 12, 2022 11:02
    0 comments
  • robot dance 3D new lens
    • rebwardlawar
    • February 12, 2022 11:01
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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