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  • butrint imeri
    • Wendy & Greisi
    • February 08, 2020 21:30
    0 comments
  • Butrint Imeri
    • Wendy & Greisi
    • February 08, 2020 18:43
    1 comment
  • Yellow flower
    • Wendy & Greisi
    • February 08, 2020 18:38
    1 comment
  • Lens with 0.5bi views removed
    • Marco Vanossi
    • February 08, 2020 16:39
    1 comment
  • Push Lens To Device not working
    • Nicolas Woitsch
    • February 08, 2020 11:37
    3 comments
  • Kira kira
    • glentiv15
    • February 08, 2020 10:55
    5 comments
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    • Vincent Cheng
    • February 07, 2020 17:24
    3 comments
  • Destroy an Instantiated object
    • RICHARD COGGIN
    • February 07, 2020 15:31
    5 comments
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    • glentiv15
    • February 07, 2020 13:59
    1 comment
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    • Ken & Cam
    • February 07, 2020 06:34
    1 comment
  • Funny Face
    • travis_griff28
    • February 07, 2020 05:33
    0 comments
  • Blue Eyes
    • travis_griff28
    • February 07, 2020 05:32
    0 comments
  • Lighting Bolts
    • travis_griff28
    • February 07, 2020 05:30
    0 comments
  • Hadi
    • Hadi Sharahili
    • February 07, 2020 02:54
    1 comment
  • Lens Studio crashes when new or open project
    • Dennis McClernan Jr.
    • February 07, 2020 01:09
    5 comments
  • White glitter
    • glentiv15
    • February 06, 2020 18:50
    0 comments
  • White glitter
    • glentiv15
    • February 06, 2020 18:50
    0 comments
  • Face mask, retouching, highlight
    • qm.to
    • February 06, 2020 18:47
    4 comments
  • Drag an image which connect with hand tracking
    • Vincent Cheng
    • February 06, 2020 17:27
    6 comments
  • Crash in macOS HighSierra 10.13.6 with Radeon GPU on Lens Studio 2.3.1
    • Vincent Cheng
    • February 06, 2020 14:25
    3 comments
  • Cute Cat Aesthetic lens
    • Shreya Shiralkar
    • February 06, 2020 12:54
    0 comments
  • Face in Face Anime
    • Albrektv
    • February 06, 2020 12:30
    3 comments
  • PBR Ratio Animating on Tap
    • Jhonnel Pica
    • February 06, 2020 11:27
    2 comments
  • Black Tint Filter
    • Michaelsebert
    • February 06, 2020 03:27
    0 comments
  • Moving Reflective Filter
    • Ken & Cam
    • February 05, 2020 23:18
    2 comments
  • Trending
    • glentiv15
    • February 05, 2020 22:50
    1 comment
  • ابو عبدالعزيز
    • abduhda
    • February 05, 2020 18:30
    0 comments
  • website guide not working
    • fearhead
    • February 05, 2020 18:29
    11 comments
  • shiny playboy vhs
    • sakshikisani
    • February 05, 2020 15:44
    1 comment
  • Money blush
    • sakshikisani
    • February 05, 2020 15:43
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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