The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

All community posts

Show topics Show all posts
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Basic Code Doesn't work
    • Permanently deleted user
    • February 16, 2020 23:06
    3 comments
  • Searchable lens?
    • Permanently deleted user
    • February 16, 2020 22:10
    • Edited
    2 comments
  • butterfly effect
    • Chewynald
    • February 16, 2020 16:55
    1 comment
  • [Example Project] Quiz Maker
    • uaepro
    • February 20, 2020 05:39
    • Edited
    13 comments
  • Marker limits
    • Marco Vanossi
    • February 16, 2020 07:13
    1 comment
  • How to appearing 2 kind of choice in the same lense ?
    • Permanently deleted user
    • February 15, 2020 23:09
    1 comment
  • any idea
    • xzs_20
    • February 15, 2020 21:23
    2 comments
  • Help on following community guide lines.
    • Permanently deleted user
    • February 15, 2020 20:14
    0 comments
  • Deformation
    • qm.to
    • February 15, 2020 19:33
    1 comment
  • Make changes in MakeUp Template?
    • Dweeh
    • February 15, 2020 18:00
    4 comments
  • Calling Boolean Variable
    • Jhonnel Pica
    • February 15, 2020 14:26
    6 comments
  • How to make "how old am i" type filter
    • Ben Furnes
    • February 18, 2020 16:19
    • Edited
    3 comments
  • How to make "how old am i" type filter
    • Ben Furnes
    • February 15, 2020 11:23
    0 comments
  • How can I recreate "Fire Heart Mood" by Snapchat?
    • Nick Kazakoy
    • February 15, 2020 08:24
    1 comment
  • Cursed Rose lens
    • Shreya Shiralkar
    • February 14, 2020 18:58
    0 comments
  • new lens
    • xzs_20
    • February 14, 2020 18:50
    6 comments
  • Sharing my project
    • rtberbary
    • February 14, 2020 10:46
    3 comments
  • Portals and Mini Game - How to
    • Permanently deleted user
    • February 14, 2020 07:33
    1 comment
  • Face In Video Not Working
    • Dominique
    • February 14, 2020 06:36
    3 comments
  • Size to fit and number of lines
    • Marco Vanossi
    • February 14, 2020 05:02
    0 comments
  • Set font size based on screen dimensions
    • Marco Vanossi
    • February 14, 2020 05:00
    1 comment
  • max font option on auto sized text
    • Marco Vanossi
    • February 14, 2020 04:55
    • Edited
    0 comments
  • Valentine Greetings
    • Permanently deleted user
    • February 14, 2020 01:48
    0 comments
  • Justin Bieber - Yummy Lens
    • k540076
    • February 14, 2020 01:31
    • Edited
    0 comments
  • My Lenses - But not only accessible via LS
    • k540076
    • February 14, 2020 01:20
    2 comments
  • Put bg that appear at the mask disappear
    • romans249
    • February 13, 2020 23:39
    1 comment
  • Be Mine Animated Face
    • Permanently deleted user
    • February 14, 2020 01:50
    • Edited
    0 comments
  • Creating and On / Off tap trigger for video
    • Permanently deleted user
    • February 13, 2020 19:33
    3 comments
  • snapchat lenses cannot be found on snap camera??
    • גרה פיינבוך
    • February 13, 2020 19:32
    • Edited
    3 comments
  • Drag to move and pinch to resize a scene object
    • Marco Vanossi
    • February 13, 2020 17:58
    1 comment
  • «
  • ‹
  • 456
  • 457
  • 458
  • 459
  • 460
  • 461
  • 462
  • 463
  • 464
  • 465
  • 466
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It