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  • Fun With Spectacles 3
    • Permanently deleted user
    • January 31, 2020 20:43
    1 comment
  • Audio Driven Blend Shapes
    • Permanently deleted user
    • January 31, 2020 09:52
    1 comment
  • How do you get your own imange to look shiney
    • Itszav11
    • January 31, 2020 04:06
    4 comments
  • Playing with materials, Red Matter
    • Sarah Mayer
    • January 30, 2020 19:28
    2 comments
  • Filter Lens Just Got Rejected
    • k540076
    • January 30, 2020 11:59
    • Edited
    4 comments
  • [Snap Cam Compatibility]
    • Permanently deleted user
    • January 30, 2020 11:25
    1 comment
  • Audio recording on simulator
    • Marco Vanossi
    • January 30, 2020 01:59
    0 comments
  • Audio recording on simulator
    • Marco Vanossi
    • January 30, 2020 01:59
    3 comments
  • effect
    • gl03v
    • January 28, 2020 21:41
    6 comments
  • Age guessing lens
    • Marco Vanossi
    • January 28, 2020 19:42
    0 comments
  • Kobe Lens
    • mstoocoolforyou
    • January 28, 2020 18:48
    0 comments
  • This Lens contains brand imagery associated with Snap Inc
    • Marco Vanossi
    • January 28, 2020 17:47
    1 comment
  • Zendesk bug
    • Marco Vanossi
    • January 28, 2020 16:49
    2 comments
  • 3D Models overlaying Screen Image
    • Robbie Conceptuel
    • January 28, 2020 16:47
    4 comments
  • Read raw camera pixel data?
    • Permanently deleted user
    • January 27, 2020 22:16
    2 comments
  • Can we use HTML5 Canvas?
    • Permanently deleted user
    • January 27, 2020 22:13
    3 comments
  • [Example Project] Freeze Multiple Cameras Featured
    • Jonathan Solichin
    • January 30, 2020 00:56
    • Edited
    9 comments
  • windows(material)
    • Permanently deleted user
    • January 27, 2020 08:01
    1 comment
  • Lock onto/Follow Face
    • Permanently deleted user
    • January 27, 2020 05:49
    1 comment
  • New aesthetic lens. Venice breeze
    • aashvi77
    • January 27, 2020 02:52
    0 comments
  • 3D Emitter Script
    • Ryan Hafner
    • January 26, 2020 21:59
    • Edited
    8 comments
  • My lens has no username and is being rejected
    • Marco Vanossi
    • January 26, 2020 03:20
    1 comment
  • How do I Blur Zoom Crown?
    • ishraqkhan
    • January 26, 2020 03:01
    0 comments
  • Lenses should utilize the Snapchat camera when taking Snaps
    • Marco Vanossi
    • January 26, 2020 02:40
    1 comment
  • Milk Box head
    • paulidrobo
    • January 25, 2020 22:19
    0 comments
  • My First Gif Lens
    • Permanently deleted user
    • January 25, 2020 11:46
    0 comments
  • Different texture on 3d obj when triggered
    • aditya agarwal
    • January 25, 2020 09:24
    1 comment
  • my new filter is out
    • Kavin Kumar
    • January 25, 2020 08:57
    0 comments
  • how to add a face texture to face mesh?
    • Kavin Kumar
    • January 25, 2020 08:17
    5 comments
  • Goldfish aesthetic lens
    • Shreya Shiralkar
    • January 24, 2020 19:07
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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