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  • Sunglasses AS
    • abhinav1285
    • April 06, 2021 16:31
    0 comments
  • New Burning Angle Lens
    • henrytv2
    • April 06, 2021 15:47
    1 comment
  • [Template] Armature For 3D Body Template
    • Noah Lupowitz
    • April 06, 2021 15:13
    3 comments
  • Creator Profile
    • henrytv2
    • April 06, 2021 14:38
    1 comment
  • New indie kid lens
    • henrytv2
    • April 06, 2021 14:34
    0 comments
  • Lens AR
    • shaho-it
    • April 06, 2021 13:13
    0 comments
  • lens
    • shaho-it
    • April 06, 2021 13:00
    4 comments
  • use this lens new https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=6255ebece7754f2cab6c4d6b80787a85&metadata=01&sc_referrer=android
    • shaho-it
    • April 06, 2021 12:59
    0 comments
  • Snap Camera - Optional Auto Disable Camera if effect loses track of face
    • BARTISHERE
    • April 06, 2021 12:41
    2 comments
  • Check out my new lens
    • muhammad99sher
    • April 05, 2021 22:45
    1 comment
  • BANANA
    • zizoagha6
    • April 05, 2021 22:04
    0 comments
  • MONKY-FACE
    • zizoagha6
    • April 05, 2021 22:03
    1 comment
  • MBAPPE-FACE
    • zizoagha6
    • April 05, 2021 22:03
    0 comments
  • Check out my new lens
    • muhammad99sher
    • April 05, 2021 19:16
    0 comments
  • Button animation on click
    • maheshrawat022
    • April 05, 2021 18:49
    5 comments
  • how to change head binding on tap
    • kri_mathur
    • April 05, 2021 17:40
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  • baldml for the perfect avatar aang filter
    • faith adewale
    • April 05, 2021 16:26
    0 comments
  • lightning with butterfly
    • gnome familia
    • April 05, 2021 14:41
    1 comment
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=121f2c2b5dba4202900d0d97c3563a2a&metadata=01
    • Customer report
    • April 05, 2021 13:46
    0 comments
  • Mouth Catching Game
    • Ely
    • April 05, 2021 12:38
    2 comments
  • Distorted Filter
    • vitalitiesm
    • April 05, 2021 10:15
    0 comments
  • Mevel Filter
    • vitalitiesm
    • April 05, 2021 09:57
    0 comments
  • Body Disco Lights Lens
    • Ishpreet Singh
    • April 05, 2021 08:11
    1 comment
  • skull mask
    • william
    • April 05, 2021 07:24
    0 comments
  • Friends list
    • Briannah
    • April 05, 2021 04:21
    1 comment
  • Asset Library
    • Malmiller5
    • April 05, 2021 03:24
    1 comment
  • Violating component(s): Lens Preview Media
    • iamhaamoo
    • April 05, 2021 01:38
    1 comment
  • CR7-RONALDO FACE NEW LENS
    • zizoagha6
    • April 05, 2021 01:01
    0 comments
  • LEO MESSI FACE LENS
    • zizoagha6
    • April 05, 2021 01:00
    0 comments
  • ZOMBIE FACE LENS
    • zizoagha6
    • April 05, 2021 01:00
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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