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  • Daylight
    • FQE
    • March 16, 2021 07:47
    1 comment
  • Blurred
    • FQE
    • March 16, 2021 07:45
    1 comment
  • Copy of C I A O lens
    • qatar4u
    • March 16, 2021 03:01
    • Edited
    0 comments
  • New design
    • qatar4u
    • March 16, 2021 02:58
    0 comments
  • how to make text bar moved
    • Louis Bacher
    • March 16, 2021 01:33
    2 comments
  • Bad Boy Chiller Crew Filter
    • mxllyrxse19
    • March 16, 2021 00:36
    0 comments
  • Sperkle Fish eye
    • ardaberk05
    • March 15, 2021 22:04
    0 comments
  • Uploading Error - Lens too large unpacked
    • Andrew Martin
    • March 15, 2021 19:54
    3 comments
  • Hat Configuration
    • FQE
    • March 15, 2021 18:25
    0 comments
  • 2D Objects
    • FQE
    • March 15, 2021 18:22
    0 comments
  • 3D Objects
    • FQE
    • March 15, 2021 18:21
    0 comments
  • Visual Scripting 3D
    • FQE
    • March 15, 2021 18:19
    0 comments
  • Tween 3D
    • FQE
    • March 15, 2021 18:16
    0 comments
  • Script more than effect with the same lens
    • FQE
    • March 15, 2021 18:08
    0 comments
  • Face Liquify
    • FQE
    • March 15, 2021 18:05
    0 comments
  • Four effects in one lens
    • FQE
    • March 15, 2021 17:45
    0 comments
  • Kira Kira Effect
    • FQE
    • March 15, 2021 17:42
    0 comments
  • NiceDay
    • FQE
    • March 15, 2021 17:38
    0 comments
  • Cookey
    • FQE
    • March 15, 2021 17:33
    • Edited
    0 comments
  • New SnapML Lens: Clone to Face
    • Austin Kodra
    • March 15, 2021 15:58
    0 comments
  • Kurdistan flag
    • anskfz
    • March 15, 2021 15:27
    0 comments
  • uppload
    • Maahir32
    • March 15, 2021 13:51
    1 comment
  • check out my new lenses , I hope you like it  (ANSKF)
    • anskfz
    • March 15, 2021 11:22
    0 comments
  • Face Donut Snapchat Lens
    • Ishpreet Singh
    • March 15, 2021 08:38
    0 comments
  • Black And White Background Lens MAke your body color
    • Ishpreet Singh
    • March 15, 2021 08:37
    1 comment
  • Day/Time stamp blur lens
    • Yajan
    • March 15, 2021 08:33
    0 comments
  • LensStudio Question: How to turn an fbx prefab into a face mesh for face morph?
    • lo ho
    • March 15, 2021 08:11
    0 comments
  • Polaroid Freeze Frame
    • chad
    • March 15, 2021 03:20
    0 comments
  • Hard Op X Blue
    • sargun_datway1
    • March 15, 2021 00:08
    0 comments
  • CHANGE THE SPACE BETWEEN TEXT LINES
    • Diego Poveda
    • March 15, 2021 00:04
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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