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  • Light Sharpen X Flame
    • sargun_datway1
    • April 03, 2021 03:37
    1 comment
  • Fish Eye X Flames
    • sargun_datway1
    • April 03, 2021 03:36
    0 comments
  • [Catwoman]
    • SirQu3ntin
    • April 02, 2021 21:51
    10 comments
  • An issue with low fps for "Snap.inc" filters
    • Sam
    • April 02, 2021 20:32
    7 comments
  • "Red mask"
    • Sudi
    • April 02, 2021 19:56
    0 comments
  • BrightColors || Filter Lens
    • manas.purwar
    • April 02, 2021 13:00
    0 comments
  • Activate hotkeys without app being in focus
    • Khaled Shafi
    • April 02, 2021 10:34
    1 comment
  • Aesthetic wallpaper
    • Akshitsinyal
    • April 02, 2021 07:16
    0 comments
  • Lens
    • chrissh247
    • April 02, 2021 06:08
    1 comment
  • Using dynamic data with Creative Kit
    • breadapp
    • April 01, 2021 23:24
    1 comment
  • Cute cherrys
    • case_caple432
    • April 01, 2021 18:48
    0 comments
  • iPhone Focus Box
    • chad
    • April 01, 2021 15:57
    0 comments
  • [Samurai]
    • SirQu3ntin
    • April 01, 2021 14:31
    2 comments
  • Golden Hour Lens
    • henrytv2
    • April 01, 2021 12:02
    • Edited
    2 comments
  • Purple HeartEye
    • erniebats
    • April 01, 2021 11:00
    0 comments
  • Black Rose
    • hemahemeee
    • April 01, 2021 08:14
    • Edited
    0 comments
  • مطني
    • Vx-11
    • April 01, 2021 07:43
    0 comments
  • Lens studio /overflow hidden
    • Andres Salazar
    • March 31, 2021 23:29
    0 comments
  • [Face Mesh] Tropical Mask on Snapchat !
    • Maxime
    • March 31, 2021 21:38
    4 comments
  • After 13M my lens get rejected 😭😭😭
    • Tp14k
    • March 31, 2021 16:54
    2 comments
  • [Video Summary] Wall of lenses on Youtube !
    • Maxime
    • March 31, 2021 15:04
    2 comments
  • How to creat lightning 🌩 effect
    • maheshrawat022
    • March 31, 2021 10:36
    2 comments
  • About High Score Template
    • Ishpreet Singh
    • March 31, 2021 09:31
    3 comments
  • Crash Your Camera Snapchat Lens
    • Ishpreet Singh
    • March 31, 2021 09:28
    0 comments
  • Color Canvas Lens Using Body tracking Assets
    • Ishpreet Singh
    • March 31, 2021 09:28
    0 comments
  • Rotate Your Body Snapchat Lens
    • Ishpreet Singh
    • March 31, 2021 09:27
    0 comments
  • Cartoon Face Snap Lens
    • Ishpreet Singh
    • March 31, 2021 09:26
    0 comments
  • UI
    • Asishtom1999
    • March 31, 2021 04:39
    0 comments
  • صالح
    • al_al2006
    • March 31, 2021 03:42
    0 comments
  • BABY FILTER
    • samuel gonzalez
    • March 31, 2021 03:40
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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