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  • RAMADAN 2021
    • Ahmed Jdey
    • April 12, 2021 01:16
    0 comments
  • Ramadan Kareem
    • Adnanx741
    • April 11, 2021 23:59
    0 comments
  • white beauty
    • Abu_ daahm
    • April 11, 2021 22:36
    0 comments
  • GHOST FACE NEW ONE
    • zizoagha6
    • April 11, 2021 20:28
    0 comments
  • SHREK FACE TRY NEW ONE
    • zizoagha6
    • April 11, 2021 20:27
    0 comments
  • olc?
    • only_khalifa
    • April 11, 2021 19:57
    0 comments
  • Bug with blinking materials
    • Ilyas Darakchiev
    • April 11, 2021 19:37
    • Edited
    0 comments
  • Ramadan audio
    • muhannadmujali
    • April 11, 2021 18:53
    0 comments
  • عدسة تاثيرات اشعة الشمس very new
    • Amr.gold
    • April 11, 2021 11:16
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  • Music And Bookeh
    • Amr.gold
    • April 11, 2021 11:15
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  • XTan ( Natural Tan )
    • Adnanx741
    • April 11, 2021 11:01
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  • Beard Removal on multiple faces
    • Julian Abdallah
    • April 11, 2021 10:49
    4 comments
  • Cartoon filter disappeared in Snap Camera
    • Mia Cullen
    • April 11, 2021 10:48
    7 comments
  • Dino (Face Expressions) (Neck Stimulation)
    • ItzJustSamu
    • April 11, 2021 06:15
    • Edited
    2 comments
  • Snapchat Public Profile
    • Azeem
    • April 11, 2021 05:11
    6 comments
  • Orange and Pink
    • tushar5186
    • April 11, 2021 02:44
    1 comment
  • No rig when importing from Blender
    • ML
    • April 11, 2021 00:30
    6 comments
  • PLAY MD lens with transitions that were used in the design of the lens
    • muhannadmujali
    • April 11, 2021 00:15
    0 comments
  • Ramadan
    • Rahaf Alharbi
    • April 10, 2021 23:31
    0 comments
  • A compact lens with the famous artist Abdel Aziz Adel Al-Khamis.
    • muhannadmujali
    • April 10, 2021 23:22
    0 comments
  • Congratulations R5
    • muhannadmujali
    • April 10, 2021 23:09
    0 comments
  • Ramadan lens
    • muhannadmujali
    • April 10, 2021 23:00
    0 comments
  • Daisies creme
    • carguz_8
    • April 10, 2021 22:22
    0 comments
  • Daisies
    • carguz_8
    • April 10, 2021 20:17
    • Edited
    0 comments
  • Ramadan
    • Azeem
    • April 10, 2021 20:11
    1 comment
  • 3D objects over a mask worn in real life
    • Mishka
    • April 10, 2021 19:55
    3 comments
  • RAMADAN
    • Snap ME.717
    • April 10, 2021 17:20
    0 comments
  • Mount and sea lens
    • Abu_ daahm
    • April 10, 2021 17:17
    0 comments
  • A lens to show the beauty of the coffee
    • Abu_ daahm
    • April 10, 2021 17:09
    0 comments
  • When will i become a Lense Creator?
    • Aboday.123
    • April 10, 2021 14:16
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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