The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

All community posts

Show topics Show all posts
Show no status All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • How do you link a billboard to a script?
    • carcar999
    • January 26, 2018 19:36
    • Edited
    1 comment
  • USE ANIMATIONS MADE WITH LENS STUDIO
    • Permanently deleted user
    • January 26, 2018 11:25
    1 comment
  • It says the lens is pushed to my device, I get the notification, but it doesn't appear in Snapchat
    • Acknickulous
    • January 26, 2018 04:46
    10 comments
  • Metal Gear Game Over. Snake Snaaakkkkeeee
    • Permanently deleted user
    • January 26, 2018 03:22
    0 comments
  • Metal Gear Alert
    • Permanently deleted user
    • January 26, 2018 03:21
    0 comments
  • Yo Da Ah Ah Ah
    • Permanently deleted user
    • January 26, 2018 03:20
    • Edited
    0 comments
  • Seinfield Theme and Logo
    • Permanently deleted user
    • January 26, 2018 03:20
    • Edited
    2 comments
  • Sllliiiiiiidddddeeee in those Dms!
    • Permanently deleted user
    • January 26, 2018 03:20
    • Edited
    0 comments
  • change name of creator
    • Mike G.
    • January 25, 2018 21:34
    7 comments
  • Lens preview not appearing on phone's
    • Lucas Deschamps
    • January 25, 2018 20:52
    14 comments
  • Zombie!
    • Mike G.
    • January 25, 2018 19:34
    5 comments
  • LookAtComponant
    • Permanently deleted user
    • January 25, 2018 17:36
    1 comment
  • Private Message other members
    • Patrick Henry Vlogs
    • January 25, 2018 16:21
    0 comments
  • Adding Bitmoji to personal sense
    • Permanently deleted user
    • January 25, 2018 16:20
    1 comment
  • World tracking
    • noah4soccer43
    • January 25, 2018 12:48
    5 comments
  • Error message when trying to submit lens
    • Permanently deleted user
    • January 25, 2018 10:30
    1 comment
  • Big shout out to... Travis Chen
    • Patrick Henry Vlogs
    • January 25, 2018 08:59
    1 comment
  • Peanut Butter Jelly Time
    • Permanently deleted user
    • January 25, 2018 20:07
    • Edited
    1 comment
  • Ghosts v.Alpha
    • Permanently deleted user
    • January 25, 2018 20:09
    • Edited
    0 comments
  • flipping 2d object to face the direction its moving.
    • Permanently deleted user
    • January 25, 2018 06:24
    4 comments
  • Tap to Freeze Template
    • Permanently deleted user
    • January 25, 2018 01:43
    1 comment
  • 2D animation
    • Justin Zora
    • January 25, 2018 01:31
    3 comments
  • 65k Vertices - But not actually?
    • Permanently deleted user
    • January 24, 2018 23:46
    2 comments
  • 2D animation
    • Permanently deleted user
    • January 24, 2018 23:23
    3 comments
  • What Exactly is a “View”?
    • Permanently deleted user
    • January 24, 2018 22:08
    6 comments
  • Are lenses discoverable?
    • Patrick Henry Vlogs
    • January 24, 2018 18:16
    9 comments
  • Blend shapes don't animate
    • Permanently deleted user
    • January 24, 2018 09:53
    8 comments
  • Starting to feel a limitation of Lens Studio!
    • Patrick Henry Vlogs
    • January 24, 2018 08:41
    9 comments
  • Multiple Billboard Animations in a Row
    • julien
    • January 23, 2018 20:55
    5 comments
  • Tap to Trigger Billboard and Sound Featured
    • Travis Chen
    • January 23, 2018 20:40
    • Edited
    16 comments
  • «
  • ‹
  • 540
  • 541
  • 542
  • 543
  • 544
  • 545
  • 546
  • 547
  • 548
  • 549
  • 550
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It