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open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
I have also that problem in some meshes with 3ds Max. If I reduce the polycount to 60k in a external program and send it to Lens Studio is OK. If I send the same reduced mesh to 3ds Max and export it to Lens Studio then it says it goes above the limit. Because some reason Max is adding more polys, even the polycount in Max info has not changed. I wonder if this has anything to do with the tangents, smoothing groups, normals etc. But the settings I use for exporting from Max are the ones recommended by Lens Studio help.
Hi Hammad,
In your FBX export settings in Maya, do you have "Split per-vertex normals" selected? If so, can you try exporting with that option deselected? Let me know if importing your mesh continues to cause errors.
Best,
Peter