We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
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Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
I made the "Neon Boogie" lens that's featured on the main Lens Studio page, and I'm definitely available for freelance. My portfolio and contact info is here: http://www.tacolamp.com
I've got a pipeline to 3D scan humans in LA, rig them, and make Snapchat World Lenses out of them (among other things). The scanning facility is super high res so we can repurpose the scans for future platforms, and it even has a celebrity entrance for privacy with famous clients.
We're working on a Lens right now for a music group.
Here's our site www.flarb.com
And you can email me at ralph@flarb.com
Here's an example of one of our 3D scanned lenses:
https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=b9b4f9ba15fe43aa9d2250e45e2dc00a&metadata=01
And another with an original CGI character:
https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=eaebf7a331f94f6e852854922c7d22f9&metadata=01
We're an award-winning AR studio with a bunch of VR, AR, and MR under our belts. If you're ever in LA let me know, maybe you can stop by the office.