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  • COD Zombies Soundtrack meme
    • alex_cini
    • February 07, 2018 15:40
    0 comments
  • How to create a Fixed fullscreen frame like a Geofilter? (2D and not animated) **photo**
    • vedantsabadra
    • February 07, 2018 10:28
    2 comments
  • Render billboards in above and below 3D content
    • Permanently deleted user
    • February 07, 2018 07:06
    1 comment
  • scale mesh?
    • alex_cini
    • February 07, 2018 06:50
    1 comment
  • 3d Scripting Animation Problems
    • Alessandro Ravagnan
    • February 06, 2018 23:16
    4 comments
  • How to make image manipulation lenses ?
    • Permanently deleted user
    • February 06, 2018 16:50
    1 comment
  • Can i put a URL into my lens?
    • Permanently deleted user
    • February 06, 2018 11:56
    1 comment
  • Lens Studio project isn't opening. Error message says : Project was not loaded, exception in engine.
    • Permanently deleted user
    • February 06, 2018 10:09
    6 comments
  • Tools to create animation
    • Kashcorp
    • February 06, 2018 07:52
    1 comment
  • Why was my lens rejected?
    • Permanently deleted user
    • February 06, 2018 05:02
    1 comment
  • More Templets From Creators?
    • ChrisEditing
    • February 06, 2018 03:43
    4 comments
  • Error running lens, please try again.
    • Ryan McCrone
    • February 05, 2018 17:50
    1 comment
  • Chum drum bedrum <3
    • Simonpett01
    • February 04, 2018 23:54
    0 comments
  • Project Backup Recover and Lens Studio "Not Responding"
    • Matt McGehee
    • February 04, 2018 21:38
    3 comments
  • A Museum of Math Art!
    • Andrew Mendez
    • February 04, 2018 16:25
    0 comments
  • Textures won’t display correctly
    • Permanently deleted user
    • February 03, 2018 21:33
    4 comments
  • No material files with FBX
    • Permanently deleted user
    • February 02, 2018 22:58
    2 comments
  • Low quality PNG sequences
    • Permanently deleted user
    • February 02, 2018 22:57
    1 comment
  • Why is my lens getting rejected?
    • Moudiz
    • February 02, 2018 17:17
    1 comment
  • Change camera and take picture
    • Kashcorp
    • February 02, 2018 17:08
    1 comment
  • zombie shooter wip
    • Permanently deleted user
    • February 02, 2018 14:08
    4 comments
  • Review process is too vague
    • jelmer
    • February 02, 2018 14:04
    3 comments
  • I just want slow motion rn
    • Permanently deleted user
    • February 02, 2018 11:44
    1 comment
  • Audio not working on iOS?
    • Brendan Luu
    • February 01, 2018 23:40
    3 comments
  • Light affecting wrong side of model
    • Joey Judkins
    • February 01, 2018 19:55
    2 comments
  • Problems importing DEFORMER animation from Cinema 4d
    • Permanently deleted user
    • February 01, 2018 18:54
    • Edited
    10 comments
  • Can’t hear audio with any lens I download
    • Permanently deleted user
    • February 01, 2018 06:46
    2 comments
  • Problems with file size
    • Permanently deleted user
    • February 01, 2018 04:43
    2 comments
  • Please help with importing recources
    • Permanently deleted user
    • February 01, 2018 02:16
    1 comment
  • How do I reduce RAM consumption?
    • Moudiz
    • February 01, 2018 00:21
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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