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  • Point Level Animation support
    • audonas
    • April 27, 2018 18:54
    1 comment
  • How to place face inset on top of a full screen overlay like the meerkat lens ?
    • Permanently deleted user
    • April 27, 2018 15:15
    2 comments
  • Floating 2d animation
    • Ryan McCrone
    • April 27, 2018 15:11
    1 comment
  • lenss studio won't start on windows 10
    • I naver
    • April 27, 2018 14:49
    3 comments
  • Create 2D/3D Background for Face Lenses?
    • Phill
    • April 27, 2018 14:20
    1 comment
  • Sharing the link to a lens
    • Bram van de Ven
    • April 27, 2018 06:15
    4 comments
  • Missing script
    • Permanently deleted user
    • April 27, 2018 01:09
    1 comment
  • A website to share your lens!
    • wiiiiliam2000
    • April 27, 2018 00:46
    0 comments
  • Confirm email button on Welcome to Snap Chat isn't working
    • Permanently deleted user
    • April 26, 2018 20:53
    2 comments
  • Custom lens to submit as a Geofilter
    • Permanently deleted user
    • April 26, 2018 18:51
    1 comment
  • Adding Animation to Existing Bones
    • Permanently deleted user
    • April 26, 2018 11:59
    1 comment
  • Voice And Audio Change or Effects?
    • ChrisEditing
    • April 26, 2018 02:51
    3 comments
  • Optimize lens crashes Lens Studio
    • Gabe Jacobs
    • April 25, 2018 16:16
    2 comments
  • Repeating texture dissapears!
    • Gabe Jacobs
    • April 25, 2018 15:56
    1 comment
  • Bill Wurtz "How Did This Happen?" Lens
    • Permanently deleted user
    • April 25, 2018 14:31
    0 comments
  • Loss of sharpness
    • Hello
    • April 25, 2018 13:28
    1 comment
  • Problems Trying to Freeze Camera
    • Permanently deleted user
    • April 25, 2018 12:19
    4 comments
  • Rejected?
    • Rhonda
    • April 25, 2018 05:01
    3 comments
  • Filter Declined for No reason
    • ayoung5555
    • April 25, 2018 01:09
    1 comment
  • LensStudio MouthOpenedEvent
    • Permanently deleted user
    • April 25, 2018 01:01
    2 comments
  • JavaScript disabling and enabling objects
    • hainesrocker
    • April 25, 2018 00:41
    1 comment
  • Having trouble starting particle systems from script
    • Permanently deleted user
    • April 24, 2018 22:13
    • Edited
    1 comment
  • 3D Surface Tracking Not Working
    • tvncarter
    • April 24, 2018 18:15
    1 comment
  • Large file size for Lens GIFs and PNG/JPEG Sequences
    • Permanently deleted user
    • April 24, 2018 18:12
    2 comments
  • Change Baseball Cap's logo and color
    • Vince Alvin Villarin
    • April 24, 2018 09:28
    5 comments
  • Mesh Builder working on preview, but not phone
    • hinick25
    • April 24, 2018 01:18
    3 comments
  • Crash behavior during "open file" and "import" prompt.
    • David Ellington
    • April 24, 2018 00:28
    2 comments
  • Multiple lenses
    • Permanently deleted user
    • April 23, 2018 23:37
    1 comment
  • Share metrics not working
    • Hello
    • April 23, 2018 17:16
    11 comments
  • Invert face mesh?
    • Colin Tucker
    • April 23, 2018 16:27
    22 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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