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  • WorldScale changes when using LocalRotate
    • Permanently deleted user
    • March 14, 2019 17:04
    2 comments
  • Hidding record button
    • Kanz
    • March 14, 2019 08:02
    4 comments
  • Making an object bend along with the head
    • Permanently deleted user
    • March 14, 2019 02:35
    2 comments
  • Post Effect help
    • Kanz
    • March 14, 2019 00:14
    2 comments
  • How does this work?
    • Permanently deleted user
    • March 13, 2019 22:49
    1 comment
  • help us for an art school project ! please
    • Muscade3000
    • March 13, 2019 09:33
    1 comment
  • Controlling "record video" settings. Is it possible?
    • Permanently deleted user
    • March 13, 2019 00:52
    1 comment
  • When will i become a Lense Creator?
    • Jonass98
    • March 12, 2019 22:14
    12 comments
  • Specular Map not working properly... ? 🤷‍♂️
    • Topher Welsh
    • March 12, 2019 21:53
    1 comment
  • Lens Preview not working
    • Permanently deleted user
    • March 12, 2019 16:03
    6 comments
  • iphone XR bug?
    • Image Fatale
    • March 12, 2019 15:57
    1 comment
  • Expanding VideoTextureProvider api
    • Aitor Gandia
    • March 12, 2019 15:04
    1 comment
  • Applying post effects to the Front Camera only
    • Permanently deleted user
    • March 12, 2019 10:02
    2 comments
  • Ability to label script components in the inspector panel
    • Georgie Boy
    • March 12, 2019 00:43
    4 comments
  • Block event triggers for interval of time - add option to Behavior Script
    • Georgie Boy
    • March 12, 2019 00:27
    2 comments
  • Adding a link
    • Permanently deleted user
    • March 11, 2019 21:44
    2 comments
  • BoKeH ShNp
    • is7np
    • March 11, 2019 20:22
    0 comments
  • Chipollino Snapchat Lens
    • Dzmitry Haiduk
    • March 11, 2019 17:26
    0 comments
  • I cannot remove lenses I have previewed
    • Lucky The Shark Memes & Stuff
    • March 11, 2019 15:27
    1 comment
  • I need help with my lens
    • myran11782
    • March 11, 2019 07:42
    1 comment
  • Snapcode Marker with Swipe Up Event
    • Adam Byrne
    • March 11, 2019 05:38
    • Edited
    1 comment
  • How to duplicate a billboard with location
    • Kanz
    • March 11, 2019 00:27
    1 comment
  • Star Filter
    • Josh Keeney
    • March 10, 2019 22:36
    2 comments
  • LENSES AREN'T WORKING
    • filmjamie
    • March 10, 2019 04:10
    8 comments
  • Can’t access forum from main Snapchat website on mobile
    • Topher Welsh
    • March 10, 2019 01:03
    • Edited
    1 comment
  • 3D object rotating, want it to pause on tap, and resume on next tap.
    • Topher Welsh
    • March 09, 2019 23:20
    3 comments
  • Duplicate via JS ?
    • Kanz
    • March 09, 2019 17:03
    1 comment
  • 360 background behind user's head
    • Topher Welsh
    • March 08, 2019 22:19
    3 comments
  • Town-e Doing the Robot
    • Permanently deleted user
    • March 08, 2019 22:18
    • Edited
    1 comment
  • Publish lens privately?
    • Georgie Boy
    • March 07, 2019 21:05
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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