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Publish lens privately?

  • Hi George,

    After you submit a Lens, you can turn on the "do not promote" option by:

    Opening "My Lenses"
    Clicking on the Lens you want to not promote
    Clicking on the three dots in the bottom right corner of the Lens details view
    Clicking on "Do not promote"
    Clicking "Okay" to acknowledge the statement

    Then your Lens will not be promoted in Lens Explorer and won't be searchable but please note that others will still be able to scan and use your Lens. Your statistics will disappear for a couple minutes as the system resets your Lens, but they will reappear shortly.

    I recommend this setting for client approval, just make sure to provide them with the Snapcode.

    In the meantime, you can always go into My Lenses and switch the Lens to OFFLINE. This will turn the Lens off and then when you are ready to make it live again, just go back to My Lenses and turn it on. You can also submit a new version of the Lens, which will update the creative, but not the Snapcode.

    Let us know if you have any questions!


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  • Hey Karolina,

    Thanks for your response, that's exactly what I'm looking for :). Although, one side thought, when looking at the My Lenses window in Lens Studio, I don't see any option to switch the lens offline. I see "Deactivate" is that the same feature? Nobody could use the lens if it's "offline"? Even if you send the snapcode for the lens?



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  • Hi George,

    Yes, you'd use the Deactive Button to turn your Lens offline. While a Lens is offline, the Snapcode will be deactivated and anybody who scans it will be shown an error message.



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  • Hey Karolina,

    Thanks for the information, your responses have answered all of my questions!



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We're here to help! We just need a little bit of information...

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!