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  • Blue Eyes
    • PinkPirateQueen
    • September 04, 2019 17:24
    0 comments
  • Simple Rose
    • PinkPirateQueen
    • September 04, 2019 17:24
    0 comments
  • Brown Eyes
    • PinkPirateQueen
    • September 04, 2019 17:23
    • Edited
    0 comments
  • Combining 2 lenses
    • Berkay-Enes Erdogan (HerobrineHD184)
    • September 04, 2019 15:38
    3 comments
  • face in Video
    • Laurent
    • September 03, 2019 13:02
    4 comments
  • Hand 3d object tracking
    • Muneeb Islam
    • September 03, 2019 05:34
    6 comments
  • Unlocking Lenses
    • Lewis Falconer
    • September 02, 2019 21:23
    2 comments
  • Can i soften the border of an occluderobject?
    • eL Be
    • September 02, 2019 19:10
    1 comment
  • Weird rejection
    • Björn L
    • September 02, 2019 17:01
    3 comments
  • Offset person in frame
    • Pete Collins
    • September 02, 2019 12:14
    2 comments
  • Adding dynamic text from a website?
    • carcar999
    • September 02, 2019 00:13
    1 comment
  • New Lenses: Smooth Bokeh and Retro Look
    • mcdanik
    • September 01, 2019 17:42
    0 comments
  • SOLVED: UV Map Mismatch
    • eL Be
    • September 01, 2019 11:40
    • Edited
    0 comments
  • Lightroom presets into Lens Creator
    • heyyitsangelo
    • August 31, 2019 21:21
    • Edited
    3 comments
  • Segmentation with video on the background
    • Dzmitry Haiduk
    • August 31, 2019 13:09
    3 comments
  • back to school lens
    • gerafine
    • August 31, 2019 02:44
    0 comments
  • quat.slerp/lerp doesn't work in iOS?
    • Anthony Enns
    • August 30, 2019 23:42
    1 comment
  • sprite behavior settings
    • Lewis Falconer
    • August 30, 2019 20:37
    3 comments
  • My new lens :) Butterfly Eyes
    • PinkPirateQueen
    • August 30, 2019 05:12
    • Edited
    2 comments
  • my lens
    • ioii
    • August 29, 2019 15:44
    0 comments
  • Skeletal tracking of multiple people?
    • Dob
    • August 29, 2019 14:11
    6 comments
  • Tap on screen button
    • Shasha
    • August 29, 2019 05:16
    8 comments
  • Tap on screen button
    • Shasha
    • August 29, 2019 05:16
    1 comment
  • #impact lens something different if you like please share once on your Snapchat mention me also @navikhaira6
    • Navikhaira6
    • August 29, 2019 05:06
    1 comment
  • FILTERS
    • ydob.on
    • August 29, 2019 03:14
    3 comments
  • 3D hair
    • Mike G.
    • August 28, 2019 20:28
    3 comments
  • make screen image disappear
    • gerafine
    • August 28, 2019 18:04
    4 comments
  • PLEASE ANSWE MY QUESTION||
    • Aman Patel
    • August 28, 2019 05:56
    1 comment
  • Create a single 2D button to hide/show other buttons
    • Rinaldi Parungao
    • August 27, 2019 21:02
    7 comments
  • Technical documentation for the tracking data needed for face in video
    • modelsbymike3d
    • August 27, 2019 16:35
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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