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Lens disappears when I open it in Snapchat

  • Feel free to upload to google drive and i will take a look for you.

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  • Thanks n-mikael! Here is a WeTransfer link (I couldn't get it on Drive for some reason...):

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  • Hi,

    Thank you for uploading  the file,

    Can you please upload the full project file as a zip

    Looking forward to help you Laurens van Beers.

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  • Hi n-mikael, thank you so much! Here is the project file:

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  • A person aka Chris Editing will check out your project later today,

    He knows the marker template more than me.

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  • Hey Laurens van Beers

    After importing your animation into the marker template 2 things noticed immediately.

    You said when the animation started it would end immediately. So either the fbx file animation on your keyframe or timeline will need to be extended or the timer on the lens studio script needs to be adjusted. I'll see if I can adjust the script to help you fix it. 

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  • Alright Laurens van Beers

    I've attached the lens studio project and steps on how to adjust the steps

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  • Thank you so incredibly much! This is just perfect. :)

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!