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  • my lens " face"
    • rashed almansoori
    • November 10, 2019 20:47
    0 comments
  • My lens "Skeletal"
    • rashed almansoori
    • November 10, 2019 20:41
    0 comments
  • hi , i have 4 lens with deffrent thinks have a same e-mail "Your Lens "Untitled" has been rejected"
    • Abdullah Alkanaane
    • November 09, 2019 23:06
    4 comments
  • Custom Eye Color Lense That Got 200K Views
    • Nick Kazakoy
    • November 09, 2019 20:45
    1 comment
  • I have a question
    • rashed almansoori
    • November 09, 2019 20:18
    1 comment
  • Twitch Subscription Lenses
    • Permanently deleted user
    • November 09, 2019 15:40
    1 comment
  • Can I promote a Lens Studio Lens by a users location and dates like you can with create.snapchat.com?
    • Permanently deleted user
    • November 08, 2019 15:28
    • Edited
    1 comment
  • Creator Badge
    • zackolinger
    • November 08, 2019 09:39
    5 comments
  • Paring to snapchat
    • Permanently deleted user
    • November 07, 2019 13:34
    1 comment
  • lens Fireworks
    • rashed almansoori
    • November 06, 2019 20:51
    • Edited
    0 comments
  • my lens
    • rashed almansoori
    • November 06, 2019 20:24
    0 comments
  • my lens
    • rashed almansoori
    • November 06, 2019 20:23
    0 comments
  • Local "up" in global space
    • sava nozin
    • November 06, 2019 16:39
    1 comment
  • Help
    • Permanently deleted user
    • November 06, 2019 13:50
    1 comment
  • How to add animate texture to Idle animation?
    • Permanently deleted user
    • November 05, 2019 23:15
    1 comment
  • Custom 3D animation
    • Xana Winans
    • November 05, 2019 20:54
    4 comments
  • Multi Marker HELP!
    • Colin Tucker
    • November 05, 2019 20:07
    1 comment
  • Flashing Particles
    • Naomi Wrasman
    • November 05, 2019 17:20
    • Edited
    1 comment
  • Multiple Target tracking help!
    • Colin Tucker
    • November 05, 2019 16:28
    2 comments
  • camera flash effect
    • Mike G.
    • November 05, 2019 11:16
    3 comments
  • Emojies and text over head
    • Hmvw02
    • November 04, 2019 21:53
    1 comment
  • How can I create an screen object that is tilt and resizable by the user?
    • kyrelltulp
    • November 05, 2019 20:15
    • Edited
    3 comments
  • Spawn and fade particles on trigger
    • RICHARD COGGIN
    • November 04, 2019 12:36
    1 comment
  • getTime() isn't working?
    • Permanently deleted user
    • November 04, 2019 13:26
    • Edited
    1 comment
  • Get the angle of Hand object
    • Permanently deleted user
    • November 04, 2019 09:31
    1 comment
  • GPS Lens?
    • Permanently deleted user
    • November 04, 2019 01:24
    • Edited
    2 comments
  • how to play 2d animation in the interactive approach template
    • Permanently deleted user
    • November 03, 2019 23:26
    4 comments
  • How can I create a slider that changes the opacity of a Post Effect?
    • kyrelltulp
    • November 04, 2019 18:43
    • Edited
    1 comment
  • Lens Rejected *Potentially offensive to a group of individuals?* WHY ??
    • Permanently deleted user
    • November 02, 2019 03:11
    3 comments
  • Snapchat
    • Permanently deleted user
    • November 01, 2019 22:22
    10 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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