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  • Crash in macOS HighSierra 10.13.6 with Radeon GPU on Lens Studio 2.3.1
    • Permanently deleted user
    • February 06, 2020 14:25
    3 comments
  • Cute Cat Aesthetic lens
    • Shreya Shiralkar
    • February 06, 2020 12:54
    0 comments
  • Face in Face Anime
    • Albrektv
    • February 06, 2020 12:30
    3 comments
  • PBR Ratio Animating on Tap
    • Jhonnel Pica
    • February 06, 2020 11:27
    2 comments
  • Black Tint Filter
    • Michaelsebert
    • February 06, 2020 03:27
    0 comments
  • Moving Reflective Filter
    • Permanently deleted user
    • February 05, 2020 23:18
    2 comments
  • Trending
    • gl03v
    • February 05, 2020 22:50
    1 comment
  • ابو عبدالعزيز
    • abduhda
    • February 05, 2020 18:30
    0 comments
  • website guide not working
    • fearhead
    • February 05, 2020 18:29
    11 comments
  • shiny playboy vhs
    • sakshikisani
    • February 05, 2020 15:44
    1 comment
  • Money blush
    • sakshikisani
    • February 05, 2020 15:43
    0 comments
  • emoji crown
    • sakshikisani
    • February 05, 2020 15:42
    0 comments
  • Glitchy Rose
    • sakshikisani
    • February 05, 2020 15:39
    0 comments
  • First Lens Tutorial
    • Permanently deleted user
    • February 05, 2020 13:46
    • Edited
    2 comments
  • feature request: interactive Custom Script UI
    • uaepro
    • February 16, 2020 17:33
    • Edited
    0 comments
  • Snapchat geofilter with place and location for free?
    • roooney-224
    • February 05, 2020 08:54
    1 comment
  • Up-Skill lens creation
    • Tanya Welters
    • February 05, 2020 07:46
    3 comments
  • Turns Eyes Pure White
    • Permanently deleted user
    • February 05, 2020 03:45
    0 comments
  • Lens storage duration
    • Marco Vanossi
    • February 04, 2020 01:10
    1 comment
  • Feature request
    • Marco Vanossi
    • February 03, 2020 17:12
    1 comment
  • Access image pixels
    • Marco Vanossi
    • February 03, 2020 17:10
    2 comments
  • How can I create clones of myself?
    • Gravix
    • February 02, 2020 23:42
    1 comment
  • Suggestion: Ui Animation System
    • Albrektv
    • February 02, 2020 11:24
    2 comments
  • this lens can guess your favorite ice cream flavor
    • guccikaden
    • February 02, 2020 00:55
    0 comments
  • Summer Vibez
    • Permanently deleted user
    • February 01, 2020 16:37
    1 comment
  • Why can't I find my lens in Snap Camera?
    • TheOldestNewb
    • February 01, 2020 10:41
    0 comments
  • abdualhadyalrobeei@gmail.com
    • abduhda
    • February 01, 2020 05:51
    1 comment
  • abdualhadyalrobeei@gmail.com
    • abduhda
    • February 01, 2020 05:49
    2 comments
  • TRAVEL BUG
    • Permanently deleted user
    • January 31, 2020 23:48
    0 comments
  • Wobbly Face Masks
    • Permanently deleted user
    • January 31, 2020 23:37
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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