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  • help
    • Permanently deleted user
    • May 07, 2020 03:47
    1 comment
  • snap camera doesn't work on osx 10.11
    • Permanently deleted user
    • May 07, 2020 02:58
    1 comment
  • [Example Project] Scroll Bar
    • uaepro
    • May 07, 2020 13:25
    • Edited
    8 comments
  • i like milk
    • sockmonkee28
    • May 06, 2020 22:36
    1 comment
  • How long does it take for an OLC application to be accepted?
    • Permanently deleted user
    • May 06, 2020 19:50
    2 comments
  • How long does it take for an OLC application to be accepted?
    • Permanently deleted user
    • May 06, 2020 19:50
    3 comments
  • Help! Wait after animation?
    • Permanently deleted user
    • May 06, 2020 19:11
    0 comments
  • HELP! Put delay after a mouth open event so I cant interrupt it?
    • Permanently deleted user
    • May 06, 2020 18:37
    • Edited
    1 comment
  • dior glow
    • Chewynald
    • May 06, 2020 09:26
    0 comments
  • Using backgrounds crashes Snap Camera
    • Permanently deleted user
    • May 06, 2020 02:41
    0 comments
  • Help... How do I stop a script from running?
    • Permanently deleted user
    • May 06, 2020 02:18
    1 comment
  • Lens Studio Down?
    • aram.karamanian
    • May 06, 2020 01:05
    1 comment
  • Save upload to persistent storage
    • Marco Vanossi
    • May 05, 2020 22:45
    4 comments
  • Image Picker
    • athb.almsha3r
    • May 05, 2020 22:37
    2 comments
  • Make 3d character dance
    • Marco Vanossi
    • May 05, 2020 22:04
    1 comment
  • Anisotropic Shaders for Hair/Fur
    • salliasnap
    • May 05, 2020 21:25
    0 comments
  • How can I create a slider that changes the opacity for any texture.
    • farhansofficial
    • May 05, 2020 20:40
    2 comments
  • how to create text object 100% programatically?
    • Marco Vanossi
    • May 05, 2020 20:32
    2 comments
  • How to create image object 100% programatically
    • Marco Vanossi
    • May 05, 2020 20:33
    • Edited
    8 comments
  • Tween Manager CSS Flip effect
    • Marco Vanossi
    • May 05, 2020 20:21
    0 comments
  • Put a link in a lens
    • yanivnash
    • May 05, 2020 20:12
    5 comments
  • Lens which I cant find, please
    • Ssroffel.44
    • May 05, 2020 19:58
    0 comments
  • Default Mesh Dimensions
    • Tom GoSpooky
    • May 05, 2020 19:21
    0 comments
  • Censored
    • Permanently deleted user
    • May 05, 2020 19:05
    4 comments
  • Soft skin effect
    • Permanently deleted user
    • May 05, 2020 19:03
    • Edited
    0 comments
  • Selfie Mirror Camera
    • Permanently deleted user
    • May 05, 2020 18:35
    0 comments
  • 3D object moves woith mouth
    • Sarah Mayer
    • May 05, 2020 15:50
    0 comments
  • Multiple Behaviors on 1 action?
    • Permanently deleted user
    • May 05, 2020 15:45
    1 comment
  • How do you create a censored face?
    • Permanently deleted user
    • May 05, 2020 13:30
    6 comments
  • Strange error "unable to open file for calculating hash"
    • Permanently deleted user
    • May 05, 2020 08:37
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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