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  • Skull Vision
    • RYΛN SHIELDS
    • August 29, 2020 17:15
    • Edited
    0 comments
  • creator profile
    • Jeet_002
    • August 29, 2020 16:18
    7 comments
  • butterflies and ui
    • Jeet_002
    • August 29, 2020 16:07
    0 comments
  • How Can I Make a Lens Like This?
    • Cheema
    • August 29, 2020 14:25
    1 comment
  • Covid Mask Detector [SnapML]
    • felitz69
    • February 08, 2021 04:52
    • Edited
    0 comments
  • ROBO
    • arpitappi29
    • August 29, 2020 12:03
    0 comments
  • TypoGraphy Lense
    • SirQu3ntin
    • August 29, 2020 10:39
    0 comments
  • Red Tree (thanks for all the uses)
    • SirQu3ntin
    • August 29, 2020 10:32
    2 comments
  • Netflix Pause Screen Lens
    • Cheema
    • August 29, 2020 08:27
    • Edited
    3 comments
  • Apply For OLC
    • nolan_742
    • August 29, 2020 01:24
    4 comments
  • Snap Camera compatibility with QuickTime Player
    • Permanently deleted user
    • August 28, 2020 23:53
    1 comment
  • Strawberry World ML
    • guccikaden
    • August 28, 2020 22:06
    0 comments
  • Lens stuck on Review
    • Camila Gómez
    • August 28, 2020 21:48
    2 comments
  • [Tutorial] Mini Game 05 -- Game Design, Tween Animation and Sounds
    • Nico S
    • November 18, 2021 22:22
    • Edited
    21 comments
  • how to change the lens name after submitting it
    • Mannat13chopra
    • August 28, 2020 19:26
    2 comments
  • Lens
    • deema1889
    • August 28, 2020 13:30
    17 comments
  • Real Time (seconds)
    • SirQu3ntin
    • August 28, 2020 13:23
    2 comments
  • Snap camera instantly closes?
    • Permanently deleted user
    • August 28, 2020 13:04
    4 comments
  • Change rainbow color
    • Permanently deleted user
    • August 28, 2020 10:17
    1 comment
  • Color Filters
    • Cheema
    • August 28, 2020 08:47
    7 comments
  • 3D renders behind facemask. BUG?
    • Permanently deleted user
    • August 28, 2020 08:11
    21 comments
  • Bollywood Streak Memes
    • Igunnusaluja
    • August 28, 2020 02:41
    0 comments
  • How do I add saturation/exposure to a lens
    • ttsutter
    • August 27, 2020 21:36
    7 comments
  • Copyright issue
    • arpitappi29
    • August 27, 2020 20:52
    • Edited
    6 comments
  • Insights
    • arpitappi29
    • August 27, 2020 16:42
    2 comments
  • Insights
    • arpitappi29
    • August 27, 2020 16:38
    1 comment
  • Display different objects each time the Lens is used?
    • Permanently deleted user
    • August 27, 2020 16:05
    1 comment
  • Particle spawner or Tween Manager?
    • Permanently deleted user
    • August 27, 2020 14:46
    1 comment
  • OLD SCHOOL
    • arpitappi29
    • August 27, 2020 14:03
    0 comments
  • Wrong View Count?
    • Cheema
    • August 27, 2020 13:32
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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