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  • Lens
    • Amy Kulpa
    • January 02, 2018 00:03
    1 comment
  • Cinema 4D FBX not importing textures
    • René Erler
    • January 01, 2018 22:51
    1 comment
  • Belgitude, a bit of Belgium in your pocket
    • Kashcorp
    • January 01, 2018 18:10
    0 comments
  • "Open in Explorer" option for Right Click menu
    • Sally Slade
    • December 31, 2017 20:10
    1 comment
  • Not all mesh faces are casting shadows
    • Sally Slade
    • December 31, 2017 20:02
    2 comments
  • Space Temple Window
    • frankie s
    • January 02, 2018 05:28
    • Edited
    8 comments
  • Submission window hanging
    • Carmine
    • December 31, 2017 03:05
    4 comments
  • Textures Missing on export of FBX out of C4D
    • Topher Welsh
    • December 30, 2017 17:33
    2 comments
  • lens studio has stopped working
    • He Dennis
    • December 29, 2017 03:35
    3 comments
  • Creating a Procedural Mesh Using Mesh Builder Featured
    • Jonathan Solichin
    • December 27, 2017 20:42
    • Edited
    12 comments
  • Baked FBX object animation: Bend Not functioning correctly
    • Jordan
    • December 27, 2017 17:28
    8 comments
  • Contests (2018)
    • Victoria Robinson
    • December 27, 2017 13:47
    1 comment
  • Lens getting rejected after it was approved for a week, looking for guidance
    • Scriptmanship
    • January 05, 2018 19:03
    • Edited
    2 comments
  • can anyone make me a Script
    • Dario Nobel
    • December 26, 2017 11:50
    1 comment
  • Compare one BTC with USD cash
    • Volodymyr Kurbatov
    • December 24, 2017 19:46
    1 comment
  • problem with importing PNG format
    • Valentin Savenkov
    • December 24, 2017 05:15
    2 comments
  • Dimensional Photography Lens
    • Connor Brownell
    • December 23, 2017 17:33
    1 comment
  • Snapchat lens with an artwork of upcoming song and an audio preview when you click on it
    • adriank1410
    • December 30, 2017 00:19
    • Edited
    3 comments
  • Animating Textures/ video importing
    • MattCromwell
    • December 23, 2017 15:25
    4 comments
  • 4 Days in Review
    • Dario Nobel
    • December 23, 2017 11:06
    9 comments
  • Lens Studio Crashes when importing file
    • Sheila M
    • December 22, 2017 23:46
    5 comments
  • Optimizing 2D Textures, Best Practices Featured
    • Travis Chen
    • December 22, 2017 19:48
    • Edited
    1 comment
  • Shadow for 2D Sprite?
    • Chris Georgenes
    • December 22, 2017 16:23
    9 comments
  • Interaction to a billboard
    • Anwar Noriega
    • December 22, 2017 11:09
    6 comments
  • Newest version "Darkness Abounds" Filter -- a tad creepy.
    • Pakko De La Torre
    • December 22, 2017 07:53
    2 comments
  • 3D bitmoji Support
    • Joe Donan
    • December 22, 2017 05:38
    2 comments
  • Particle System?
    • Malone
    • December 21, 2017 23:15
    1 comment
  • Multiple animation import
    • He Dennis
    • December 21, 2017 20:37
    1 comment
  • These Lenses are amazing! Have you tried to submit for the contest?
    • Kaitlyn Benitez-Strine
    • December 21, 2017 18:28
    4 comments
  • Fresh Avocado
    • Rob Diaz
    • December 21, 2017 17:29
    7 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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