The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
شعار
  • Support
تسجيل الدخول

General

تابع منشورات جديدة منشورات وتعليقات جديدة

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • 3d object doesnt apper
    • Permanently deleted user
    • 10 مارس، 2020 04:56
    0 تعليقات
  • Help with Glowing Eye Effect by Cameras and Render Targets?
    • Marina
    • 9 مارس، 2020 21:47
    0 تعليقات
  • Outline between 2 mesh
    • Jaymie San Miguel
    • 9 مارس، 2020 06:45
    0 تعليقات
  • My lens was rejected
    • Yulia Bobkova
    • 9 مارس، 2020 03:11
    4 تعليقات
  • hi
    • Kaiwan_jaf
    • 9 مارس، 2020 01:10
    2 تعليقات
  • Stop movement of static object on touch
    • RICHARD COGGIN
    • 8 مارس، 2020 17:04
    0 تعليقات
  • Lens Subscriptions bug
    • Marco Vanossi
    • 8 مارس، 2020 04:15
    1 تعليق
  • Image goes outside of bounds
    • Marco Vanossi
    • 7 مارس، 2020 23:09
    0 تعليقات
  • tiktok
    • Permanently deleted user
    • 7 مارس، 2020 14:37
    0 تعليقات
  • Snap Camera Search bar does not work
    • Permanently deleted user
    • 6 مارس، 2020 13:18
    8 تعليقات
  • copyWholeHierarchy
    • Marco Vanossi
    • 6 مارس، 2020 02:52
    0 تعليقات
  • Make text appear upon a tap?
    • Permanently deleted user
    • 5 مارس، 2020 17:55
    2 تعليقات
  • how do i make a photo as my lens preview?
    • xtynesha
    • 4 مارس، 2020 22:27
    0 تعليقات
  • lens with my own song rejected
    • Marco Vanossi
    • 4 مارس، 2020 18:19
    0 تعليقات
  • Filter Removed For Copyright But other get to stay up
    • Permanently deleted user
    • 4 مارس، 2020 17:43
    2 تعليقات
  • 3D t-shirt
    • Permanently deleted user
    • 4 مارس، 2020 14:10
    0 تعليقات
  • Melting Material Axis Adjust
    • Jhonnel Pica
    • 4 مارس، 2020 10:25
    0 تعليقات
  • Forehead Text 3D
    • bradenboothby
    • 4 مارس، 2020 03:30
    1 تعليق
  • When Swapping Cameras - Lens Disappears
    • ttattin
    • 4 مارس، 2020 02:45
    1 تعليق
  • Review improvements
    • Marco Vanossi
    • 3 مارس، 2020 23:01
    0 تعليقات
  • How long does it take to get a response if you have been accepted or not as an OLC?
    • Julian
    • 3 مارس، 2020 21:47
    3 تعليقات
  • Storage broken
    • Marco Vanossi
    • 3 مارس، 2020 20:02
    • تم التحرير
    3 تعليقات
  • Face Mesh smeared in Substance Painter
    • Dweeh
    • 3 مارس، 2020 15:31
    2 تعليقات
  • where did it go
    • Permanently deleted user
    • 3 مارس، 2020 15:19
    1 تعليق
  • Melting Material
    • Jaymie San Miguel
    • 3 مارس، 2020 13:23
    1 تعليق
  • lens id a71ab266-42a0-4c1e-bd5d-678d2ccf595b
    • Marco Vanossi
    • 2 مارس، 2020 20:26
    0 تعليقات
  • Snapcode issue
    • Permanently deleted user
    • 2 مارس، 2020 17:23
    4 تعليقات
  • Lens rejected
    • Say Design
    • 2 مارس، 2020 08:02
    • تم التحرير
    0 تعليقات
  • Official Creators (verified) - Snap HQ
    • bradenboothby
    • 2 مارس، 2020 03:07
    2 تعليقات
  • Viral lenses pulled and stuck in review
    • Marco Vanossi
    • 1 مارس، 2020 22:33
    0 تعليقات
  • «
  • ‹
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It