The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
شعار
  • Support
تسجيل الدخول

General

تابع منشورات جديدة منشورات وتعليقات جديدة

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • i messed up my studio
    • Permanently deleted user
    • 5 ابريل، 2020 23:27
    1 تعليق
  • face effects
    • Permanently deleted user
    • 5 ابريل، 2020 19:34
    6 تعليقات
  • cant submit preview, please help
    • emxlyy.25
    • 5 ابريل، 2020 17:39
    1 تعليق
  • Location
    • ramanjaura45
    • 5 ابريل، 2020 10:57
    0 تعليقات
  • uploading a preview
    • emxlyy.25
    • 5 ابريل، 2020 02:44
    1 تعليق
  • Transparent images
    • mosmurphy
    • 4 ابريل، 2020 21:23
    1 تعليق
  • lenses
    • timeeamanyo
    • 4 ابريل، 2020 21:17
    1 تعليق
  • Impossible to connect : something went wrong
    • Permanently deleted user
    • 4 ابريل، 2020 18:12
    13 تعليقات
  • Zoom blocking Snap Camera on MacOS?
    • Permanently deleted user
    • 4 ابريل، 2020 17:11
    8 تعليقات
  • Why is lens studio not available on chromebrook?
    • Permanently deleted user
    • 4 ابريل، 2020 16:32
    2 تعليقات
  • inporting files / blush. help?
    • Permanently deleted user
    • 4 ابريل، 2020 15:08
    • تم التحرير
    0 تعليقات
  • grainy filters
    • Permanently deleted user
    • 4 ابريل، 2020 01:43
    2 تعليقات
  • My lens isn't showing up on search
    • Shreyakoppula
    • 3 ابريل، 2020 23:30
    1 تعليق
  • I can't find "Face Effects"
    • Permanently deleted user
    • 3 ابريل، 2020 22:13
    11 تعليقات
  • Urgently need the original sad face lens!
    • Permanently deleted user
    • 3 ابريل، 2020 21:22
    7 تعليقات
  • Camera Roll upload
    • Ahmedbarwre
    • 3 ابريل، 2020 18:07
    0 تعليقات
  • Snap Camera - Not loading any assets
    • Permanently deleted user
    • 3 ابريل، 2020 14:54
    • تم التحرير
    4 تعليقات
  • How to change the title of my lens?
    • Permanently deleted user
    • 3 ابريل، 2020 13:10
    1 تعليق
  • How come nothing comes up when I search my lense?
    • Simran Guliani
    • 3 ابريل، 2020 06:34
    1 تعليق
  • How do I Open the Camera?
    • Permanently deleted user
    • 3 ابريل، 2020 05:38
    7 تعليقات
  • Using Face Mask with Material editor
    • Permanently deleted user
    • 3 ابريل، 2020 05:07
    2 تعليقات
  • Security & Privacy
    • Permanently deleted user
    • 3 ابريل، 2020 00:37
    2 تعليقات
  • help
    • Permanently deleted user
    • 2 ابريل، 2020 23:04
    • تم التحرير
    3 تعليقات
  • Lens Size
    • Permanently deleted user
    • 2 ابريل، 2020 17:35
    0 تعليقات
  • Snapchat partner submit
    • Takinours
    • 2 ابريل، 2020 16:57
    2 تعليقات
  • Snapchat partner submit
    • Takinours
    • 2 ابريل، 2020 16:57
    2 تعليقات
  • 3D Tutorials for Lens Studio مُميَّز
    • Robbie Conceptuel
    • 2 ابريل، 2020 11:17
    1 تعليق
  • Edward
    • Permanently deleted user
    • 1 ابريل، 2020 22:54
    2 تعليقات
  • Run Snapcamera offline
    • Permanently deleted user
    • 1 ابريل، 2020 18:20
    0 تعليقات
  • How to get back your camera
    • Permanently deleted user
    • 1 ابريل، 2020 17:48
    1 تعليق
  • «
  • ‹
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It