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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
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    • Permanently deleted user
    • 5 مايو، 2020 18:35
    0 تعليقات
  • 3D object moves woith mouth
    • Sarah Mayer
    • 5 مايو، 2020 15:50
    0 تعليقات
  • Strange error "unable to open file for calculating hash"
    • Permanently deleted user
    • 5 مايو، 2020 08:37
    3 تعليقات
  • Putting face inside box or circle
    • mk.filters
    • 5 مايو، 2020 06:02
    1 تعليق
  • 3D GAS MASK
    • Malmiller5
    • 4 مايو، 2020 21:13
    • تم التحرير
    1 تعليق
  • 3D WOLF
    • Malmiller5
    • 4 مايو، 2020 21:14
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    1 تعليق
  • Color Picker
    • Malmiller5
    • 4 مايو، 2020 21:09
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    • Marco_18
    • 4 مايو، 2020 17:10
    1 تعليق
  • TweenAlpha with Particles
    • Permanently deleted user
    • 4 مايو، 2020 08:58
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  • Seeking Bonnet_noir
    • Permanently deleted user
    • 4 مايو، 2020 05:38
    2 تعليقات
  • lens not on snapchat
    • jacco_06
    • 3 مايو، 2020 20:01
    3 تعليقات
  • Lense rejected, now just in review
    • Permanently deleted user
    • 3 مايو، 2020 12:36
    1 تعليق
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    • 3 مايو، 2020 10:31
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    • 1 مايو، 2020 20:19
    3 تعليقات
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    • Permanently deleted user
    • 1 مايو، 2020 17:05
    2 تعليقات
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    • Permanently deleted user
    • 1 مايو، 2020 15:00
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    • Permanently deleted user
    • 1 مايو، 2020 10:43
    1 تعليق
  • 3d object
    • Permanently deleted user
    • 30 ابريل، 2020 21:36
    1 تعليق
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    • Permanently deleted user
    • 30 ابريل، 2020 15:47
    2 تعليقات
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    • Takinours
    • 5 مايو، 2020 15:19
    • تم التحرير
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  • indirilmiyor
    • Permanently deleted user
    • 30 ابريل، 2020 10:05
    1 تعليق
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    • Permanently deleted user
    • 30 ابريل، 2020 00:55
    2 تعليقات
  • Lens status
    • Permanently deleted user
    • 30 ابريل، 2020 00:55
    0 تعليقات
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    • Alii.raa
    • 29 ابريل، 2020 21:52
    1 تعليق
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    • Aleks Brzoska
    • 29 ابريل، 2020 20:27
    3 تعليقات
  • Lens completely gone!!!!!
    • brittttt_g
    • 29 ابريل، 2020 19:27
    2 تعليقات
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    • Jhonnel Pica
    • 29 ابريل، 2020 09:22
    7 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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