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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • My lens was rejected due to copyright.
    • Permanently deleted user
    • 15 ابريل، 2020 11:40
    2 تعليقات
  • Segmentation with 3D Object (hat)
    • Permanently deleted user
    • 15 ابريل، 2020 03:33
    6 تعليقات
  • Live but cant search it
    • Permanently deleted user
    • 15 ابريل، 2020 02:58
    • تم التحرير
    1 تعليق
  • not responding then closing
    • emmaguardiani
    • 15 ابريل، 2020 01:17
    12 تعليقات
  • Rejection of lenses
    • Snap_factory
    • 15 ابريل، 2020 00:10
    8 تعليقات
  • no face effects
    • Permanently deleted user
    • 14 ابريل، 2020 22:32
    5 تعليقات
  • LensStudio Tutorial [ ARABIC ]
    • Kanz
    • 14 ابريل، 2020 19:48
    • تم التحرير
    1 تعليق
  • NEED HELP
    • lexiboo960
    • 14 ابريل، 2020 16:17
    1 تعليق
  • [Snap Camera] Lens Behaving Differently
    • hardiksave01
    • 14 ابريل، 2020 13:16
    4 تعليقات
  • Publication
    • maja7l2
    • 14 ابريل، 2020 10:17
    1 تعليق
  • image on full screen after a button being pressed?
    • FelixFeFe
    • 14 ابريل، 2020 09:50
    4 تعليقات
  • "Unsupported codec with id 28" Webcam Error
    • Permanently deleted user
    • 13 ابريل، 2020 23:54
    • تم التحرير
    5 تعليقات
  • Inspector and Preview
    • maja7l2
    • 13 ابريل، 2020 18:19
    1 تعليق
  • Updating a filter and not being able to deactivate it
    • xxzahra.chanxx
    • 13 ابريل، 2020 15:17
    1 تعليق
  • lens
    • Permanently deleted user
    • 12 ابريل، 2020 06:06
    0 تعليقات
  • +966537666188
    • Khaled1love
    • 12 ابريل، 2020 04:14
    3 تعليقات
  • Preview problem
    • athb.almsha3r
    • 12 ابريل، 2020 02:18
    2 تعليقات
  • New snapchat filter costume makeup
    • dark soul
    • 11 ابريل، 2020 18:29
    0 تعليقات
  • OLC register email
    • furkanaibani
    • 11 ابريل، 2020 17:35
    7 تعليقات
  • check out my new filter 'galaxy blush' by tanvi :)
    • Permanently deleted user
    • 11 ابريل، 2020 16:04
    0 تعليقات
  • How do I make particle effects spawn on only certain colors.
    • Permanently deleted user
    • 11 ابريل، 2020 15:21
    0 تعليقات
  • Lenses are being taken down
    • dr_jefff
    • 10 ابريل، 2020 21:37
    0 تعليقات
  • lens creator
    • Jiman.kamal
    • 10 ابريل، 2020 20:23
    0 تعليقات
  • Smoothing for "paper head" template
    • Permanently deleted user
    • 10 ابريل، 2020 19:12
    0 تعليقات
  • Graph Shader Beginner to Intermediate
    • Jhonnel Pica
    • 10 ابريل، 2020 18:03
    0 تعليقات
  • [SOLVED] Make a button invisible on a snap
    • Maxime
    • 27 نوفمبر، 2020 16:41
    • تم التحرير
    3 تعليقات
  • Using my own Lens with SnapCamera
    • Permanently deleted user
    • 10 ابريل، 2020 05:29
    1 تعليق
  • [Lens Studio Live] Office Hour, Intro, Intermediate Class Schedule! مُميَّز
    • Jonathan Solichin
    • 21 يوليو، 2020 22:50
    • تم التحرير
    0 تعليقات
  • My own song rejected 6 times
    • Marco Vanossi
    • 9 ابريل، 2020 21:33
    • تم التحرير
    1 تعليق
  • creation lenses
    • Brh913
    • 9 ابريل، 2020 20:03
    0 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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