The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
شعار
  • Support
تسجيل الدخول

General

تابع منشورات جديدة منشورات وتعليقات جديدة

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • Lens in review for 5 days
    • Aleks Brzoska
    • 9 ابريل، 2020 17:29
    0 تعليقات
  • Black Borders on PNG Transparency with Face Mesh
    • Permanently deleted user
    • 9 ابريل، 2020 13:51
    0 تعليقات
  • Lens
    • Permanently deleted user
    • 9 ابريل، 2020 12:54
    1 تعليق
  • Preview still in review?
    • Marco_18
    • 9 ابريل، 2020 06:03
    0 تعليقات
  • Lens Icon not working
    • dr_jefff
    • 8 ابريل، 2020 19:18
    1 تعليق
  • ASHFILTER
    • Permanently deleted user
    • 8 ابريل، 2020 18:03
    0 تعليقات
  • Can you combine makeup and have a background picture?
    • Permanently deleted user
    • 8 ابريل، 2020 17:53
    0 تعليقات
  • Picker Lens Help!
    • isa.dani3
    • 8 ابريل، 2020 15:50
    0 تعليقات
  • Picker Lens Help!
    • isa.dani3
    • 8 ابريل، 2020 15:50
    1 تعليق
  • Image Picker Texture on desktop
    • Permanently deleted user
    • 8 ابريل، 2020 12:24
    0 تعليقات
  • How to
    • Permanently deleted user
    • 8 ابريل، 2020 11:27
    0 تعليقات
  • How to
    • Permanently deleted user
    • 8 ابريل، 2020 11:27
    1 تعليق
  • Segmentation with hands
    • Permanently deleted user
    • 8 ابريل، 2020 08:31
    0 تعليقات
  • The back of the screen
    • deema1889
    • 8 ابريل، 2020 06:25
    0 تعليقات
  • How to get a filter out there?
    • jake.gorrie
    • 8 ابريل، 2020 01:48
    1 تعليق
  • filter
    • Permanently deleted user
    • 8 ابريل، 2020 00:23
    0 تعليقات
  • Locked account and how it will affect people viewing my filters?
    • nikki.avail
    • 7 ابريل، 2020 22:49
    3 تعليقات
  • camera isnt working
    • Customer report
    • 7 ابريل، 2020 16:08
    0 تعليقات
  • Specific Snachat filter
    • Emily Rose-Tolstedt
    • 7 ابريل، 2020 15:08
    0 تعليقات
  • How to create raining particles
    • Permanently deleted user
    • 7 ابريل، 2020 05:42
    0 تعليقات
  • lens stuck in review!!
    • emxlyy.25
    • 6 ابريل، 2020 22:44
    7 تعليقات
  • Uploading Pngs, makes the background white
    • RYΛN SHIELDS
    • 6 ابريل، 2020 14:19
    4 تعليقات
  • Cannot add anything
    • Fizza Dhuka
    • 6 ابريل، 2020 12:48
    1 تعليق
  • website
    • r-aqqq
    • 6 ابريل، 2020 12:22
    1 تعليق
  • Camera
    • Permanently deleted user
    • 6 ابريل، 2020 07:34
    1 تعليق
  • Ability to Draw/Doodle in the world
    • Jhonnel Pica
    • 6 ابريل، 2020 06:52
    • تم التحرير
    1 تعليق
  • Lens Studio Crashes
    • Cyrus Herrera
    • 6 ابريل، 2020 02:14
    • تم التحرير
    3 تعليقات
  • i dont have the windows option??
    • aleena_tastic
    • 6 ابريل، 2020 00:14
    4 تعليقات
  • Trouble with multiple Render Targets and Cameras
    • Permanently deleted user
    • 5 ابريل، 2020 23:44
    3 تعليقات
  • Zoom and Snap Camera on Windows Integration
    • Permanently deleted user
    • 5 ابريل، 2020 23:29
    4 تعليقات
  • «
  • ‹
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It