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  • nEW LENSES TRY OUT vania
    • ahmad_chiway
    • October 02, 2021 19:26
    0 comments
  • nEW LENSES TRY OUT night
    • ahmad_chiway
    • October 02, 2021 19:25
    0 comments
  • EARTH
    • justin.crx
    • October 02, 2021 18:02
    0 comments
  • “Devil” lens
    • snapbyviko
    • October 02, 2021 16:13
    0 comments
  • GALAXY EYES
    • justin.crx
    • October 02, 2021 11:57
    2 comments
  • ENGIN
    • justin.crx
    • October 02, 2021 11:56
    0 comments
  • ART MUSEUM
    • justin.crx
    • October 02, 2021 11:55
    0 comments
  • FEFY
    • justin.crx
    • October 02, 2021 11:53
    0 comments
  • “BOO HALLOWEEN”
    • snapbyviko
    • October 01, 2021 18:08
    0 comments
  • Chilly Night Filter
    • ttsutter
    • October 01, 2021 15:41
    0 comments
  • SHARPAY
    • justin.crx
    • October 01, 2021 14:47
    0 comments
  • Pinkish Filter
    • ramanjaura45
    • October 01, 2021 10:08
    0 comments
  • GOLDEN HAIR
    • snapbyviko
    • October 01, 2021 02:13
    0 comments
  • Squid Game Mask | First Lens
    • Permanently deleted user
    • October 01, 2021 00:05
    2 comments
  • Bright Color Lens
    • rawaax
    • September 30, 2021 22:55
    1 comment
  • Small Nose
    • rawaax
    • September 30, 2021 22:54
    0 comments
  • Natural Color Lens
    • rawaax
    • September 30, 2021 22:53
    0 comments
  • MEDO
    • geek_medo
    • September 30, 2021 20:53
    0 comments
  • Face mesh
    • adskhalifa
    • September 30, 2021 18:36
    0 comments
  • New Halloween lens
    • adskhalifa
    • September 30, 2021 18:34
    0 comments
  • FUTURE STYLES
    • creatorwill
    • September 30, 2021 13:02
    1 comment
  • CREEPY FACE
    • snapbyviko
    • September 30, 2021 12:08
    0 comments
  • Scar Face
    • tz-industry
    • September 30, 2021 07:24
    0 comments
  • Glowing eyes
    • tz-industry
    • September 30, 2021 07:24
    2 comments
  • Red Hair
    • tz-industry
    • September 30, 2021 07:23
    0 comments
  • Blue Hair
    • tz-industry
    • September 30, 2021 07:23
    0 comments
  • Couronne
    • tz-industry
    • September 30, 2021 07:22
    0 comments
  • “PAN” LENS
    • snapbyviko
    • September 30, 2021 03:39
    0 comments
  • cookie game lens final project
    • snapbyviko
    • September 30, 2021 01:59
    • Edited
    0 comments
  • Alien
    • tz-industry
    • September 29, 2021 20:31
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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