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  • JFK Clone High
    • jjjustin110
    • September 19, 2020 16:36
    2 comments
  • Summer color
    • qatar4u
    • September 19, 2020 13:40
    0 comments
  • Kiss
    • qatar4u
    • September 19, 2020 13:11
    2 comments
  • Devil To Angel
    • jjjustin110
    • September 19, 2020 01:10
    1 comment
  • Dark
    • Hamoka7
    • September 18, 2020 23:03
    1 comment
  • Beach
    • Hamoka7
    • September 18, 2020 23:02
    1 comment
  • Fall 1
    • Hamoka7
    • September 18, 2020 23:01
    1 comment
  • Hands love
    • Hamoka7
    • September 18, 2020 23:01
    1 comment
  • Couple
    • Hamoka7
    • September 18, 2020 23:00
    1 comment
  • Image
    • Hamoka7
    • September 18, 2020 22:57
    1 comment
  • Beauty
    • mbtuae
    • September 18, 2020 20:02
    2 comments
  • Face p
    • trendalmamlkah
    • September 18, 2020 13:10
    1 comment
  • xxxtentaction best filter do check
    • Neelpatel46
    • September 18, 2020 05:48
    1 comment
  • One Month Lens
    • tristenfult
    • November 14, 2020 21:09
    • Edited
    2 comments
  • [FILTER] Warm Vintage
    • Nathan Schneider
    • September 17, 2020 20:08
    • Edited
    4 comments
  • 2148 Filter
    • Elitegamer10k
    • September 17, 2020 16:43
    4 comments
  • Nerdy Taco
    • jjjustin110
    • September 17, 2020 15:54
    1 comment
  • Portal Planet
    • RYΛN SHIELDS
    • September 17, 2020 13:01
    • Edited
    1 comment
  • PARTNER STREAK
    • Thepanchalonly
    • September 17, 2020 10:23
    3 comments
  • Dystopia
    • Nathansandars
    • September 17, 2020 04:12
    1 comment
  • "Cartoon Face"
    • Conan_syed
    • September 17, 2020 03:25
    2 comments
  • ANIMALS GOOBA
    • Permanently deleted user
    • September 16, 2020 21:28
    1 comment
  • Titans Unleashed
    • Krunal
    • September 16, 2020 20:29
    1 comment
  • Its Lit
    • jjjustin110
    • September 16, 2020 19:05
    1 comment
  • Smiley Stickers
    • jjjustin110
    • September 16, 2020 16:34
    • Edited
    3 comments
  • Butterfly Blue
    • jjjustin110
    • September 16, 2020 16:31
    • Edited
    1 comment
  • Lishika's Birthday
    • Permanently deleted user
    • September 16, 2020 16:09
    1 comment
  • Flower Mask, Moves when you move
    • RYΛN SHIELDS
    • September 16, 2020 14:54
    • Edited
    1 comment
  • I have made a new lens, hope you like it!
    • govindshirsale
    • September 16, 2020 12:17
    2 comments
  • Fitness
    • qatar4u
    • October 07, 2020 15:37
    • Edited
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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