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  • POV: You're A Fire Hydrant
    • guccikaden
    • September 10, 2020 19:52
    0 comments
  • Digital Clock
    • gs-mediaarts
    • September 10, 2020 15:24
    0 comments
  • Just Now
    • gs-mediaarts
    • September 10, 2020 15:21
    0 comments
  • lens
    • trendalmamlkah
    • September 10, 2020 14:41
    0 comments
  • "Jellyfish"
    • Permanently deleted user
    • September 10, 2020 14:32
    0 comments
  • Dior lens
    • ahmed_djazairii
    • September 10, 2020 11:14
    0 comments
  • Tech N Stein
    • Nicole M
    • September 10, 2020 00:03
    0 comments
  • Breathing Lava Crystals
    • RYΛN SHIELDS
    • September 09, 2020 20:26
    1 comment
  • VHS
    • Permanently deleted user
    • September 09, 2020 19:43
    0 comments
  • day and time
    • sarahialhumaid
    • September 09, 2020 16:05
    0 comments
  • "Graffiti Face"
    • Permanently deleted user
    • September 08, 2020 16:51
    0 comments
  • diamond glow by jace freeney
    • jslime77
    • September 08, 2020 10:09
    2 comments
  • chill by jace freeney
    • jslime77
    • September 08, 2020 09:50
    0 comments
  • leans
    • trendalmamlkah
    • September 08, 2020 09:38
    1 comment
  • timeday
    • Meet Bhavsar
    • September 08, 2020 05:03
    0 comments
  • Sunglow
    • Meet Bhavsar
    • September 08, 2020 04:45
    0 comments
  • Stuck In Bricks
    • ishpreetsingh22
    • September 08, 2020 04:18
    1 comment
  • diving lens
    • Maha
    • September 14, 2020 02:26
    • Edited
    1 comment
  • Enquiring For How to become an Official Lens Creator
    • salvierdmello
    • September 07, 2020 18:58
    2 comments
  • Beauty Grain
    • abhinav1285
    • September 07, 2020 11:34
    2 comments
  • Drought Face and Mat
    • ishpreetsingh22
    • September 07, 2020 11:30
    1 comment
  • Fire Face
    • ishpreetsingh22
    • September 07, 2020 11:28
    • Edited
    1 comment
  • lens
    • trendalmamlkah
    • September 07, 2020 09:30
    1 comment
  • 3d Lens ( animation inside the head)
    • Maha
    • September 14, 2020 02:41
    • Edited
    1 comment
  • Lens Camera Bengal
    • Permanently deleted user
    • September 06, 2020 18:45
    2 comments
  • painting SnapML
    • Wolf
    • September 06, 2020 17:23
    4 comments
  • Hal
    • ms8100🎇
    • September 06, 2020 17:08
    1 comment
  • "Geometry" - occluded box with shapes
    • uranus_silver
    • September 06, 2020 15:15
    1 comment
  • "Focus Sphere"
    • Permanently deleted user
    • September 06, 2020 14:21
    1 comment
  • Lens Rejected For Copyright (All Original Content)
    • nvto
    • September 06, 2020 05:41
    9 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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