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  • [All my ML lenses] (147+)
    • SirQu3ntin
    • March 30, 2021 15:20
    • Edited
    2 comments
  • Diagonal RGB split
    • Steve Weir
    • January 24, 2021 17:36
    3 comments
  • Purple spark ar filter in lens studio
    • Permanently deleted user
    • January 24, 2021 17:03
    3 comments
  • Thanks for 50k Views
    • Ahmed_amado
    • January 24, 2021 15:38
    2 comments
  • Infinity scan!
    • Denis Rossiev
    • January 24, 2021 15:09
    • Edited
    4 comments
  • Psychedelic Filter
    • n_3thaniel
    • January 24, 2021 13:46
    3 comments
  • New Lens "HAWLER ARview"
    • sevar
    • January 24, 2021 12:08
    3 comments
  • [3D] Leprechaun on Snapchat !
    • Maxime
    • January 24, 2021 10:18
    3 comments
  • Danky Frog (Face Expressions)
    • ItzJustSamu
    • January 25, 2021 23:15
    • Edited
    3 comments
  • New Lens "WebCam Core"
    • artistbro6
    • January 24, 2021 01:12
    5 comments
  • Date & Name
    • Ahmed_amado
    • January 23, 2021 20:45
    6 comments
  • Feeling Cold
    • Ahmed_amado
    • January 23, 2021 20:41
    4 comments
  • Z2 LOOK THIS
    • zizoagha6
    • January 23, 2021 20:13
    4 comments
  • z1 NEW ONE
    • zizoagha6
    • January 23, 2021 21:49
    • Edited
    3 comments
  • Easy lens
    • Robbie242514
    • January 23, 2021 19:47
    4 comments
  • "Space face"
    • Permanently deleted user
    • January 23, 2021 19:36
    2 comments
  • My Creator Page
    • Robbie242514
    • January 23, 2021 19:36
    2 comments
  • Gucci fox
    • Robbie242514
    • January 23, 2021 19:00
    1 comment
  • Angel wings
    • Robbie242514
    • January 23, 2021 18:11
    3 comments
  • Devil and angel wings
    • Robbie242514
    • January 23, 2021 18:08
    2 comments
  • Another Devil lens
    • Robbie242514
    • January 23, 2021 18:07
    1 comment
  • Devil lens
    • Robbie242514
    • January 23, 2021 18:04
    3 comments
  • new my lens
    • ardaberk05
    • January 23, 2021 17:01
    1 comment
  • new my lens
    • ardaberk05
    • January 23, 2021 17:01
    1 comment
  • new my lens
    • ardaberk05
    • January 23, 2021 17:00
    1 comment
  • new my lens
    • ardaberk05
    • January 23, 2021 16:59
    1 comment
  • new my lens
    • ardaberk05
    • January 23, 2021 16:58
    1 comment
  • Butterfly lens
    • Robbie242514
    • January 23, 2021 15:56
    1 comment
  • Flower lens
    • Robbie242514
    • January 23, 2021 15:51
    1 comment
  • new my lens
    • ardaberk05
    • January 23, 2021 15:16
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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