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  • Store copied frames into an array
    • Permanently deleted user
    • January 21, 2018 01:45
    • Edited
    1 comment
  • Disable Zoom Feature While Using Lens
    • CyreneQ
    • January 21, 2018 00:50
    7 comments
  • Lens Studio crashes everytime i save a project
    • Emilien C.
    • January 21, 2018 00:50
    4 comments
  • Update to stat tracking
    • Michael Cabezas
    • January 20, 2018 18:47
    0 comments
  • How do I lock the Z axis of Manipulation's drag? [Solved]
    • Moudiz
    • January 20, 2018 18:36
    1 comment
  • Record Scratch Freeze Frame (without voiceover)
    • Permanently deleted user
    • January 20, 2018 17:31
    0 comments
  • Convert FBX materials to PBR
    • Punto Devista
    • January 20, 2018 17:18
    3 comments
  • Transparency Bug/Artifact Using PNG Sequence
    • Permanently deleted user
    • January 20, 2018 13:36
    3 comments
  • Lens Studio crashes every time I try to use a template
    • Jacob England
    • January 20, 2018 07:42
    4 comments
  • MLG Airhorn
    • Permanently deleted user
    • January 20, 2018 04:11
    1 comment
  • TAP TO SAY DIFFERENT THINGS???
    • colin_ames
    • January 20, 2018 03:35
    1 comment
  • Chroma Key Shader / Material Featured
    • Permanently deleted user
    • January 22, 2018 17:43
    • Edited
    13 comments
  • Audio Not Interrupted on Repeat
    • Permanently deleted user
    • January 20, 2018 01:41
    2 comments
  • Can i get paid getting paid making lenses?
    • enessmajlovic
    • January 20, 2018 01:07
    4 comments
  • why is it taking my lense so long to get reviewed.
    • enessmajlovic
    • January 20, 2018 01:06
    1 comment
  • First Person Attached Object Featured
    • Travis Chen
    • January 20, 2018 00:26
    • Edited
    5 comments
  • Blendshapes
    • Permanently deleted user
    • January 20, 2018 00:18
    2 comments
  • Inspector Panel
    • Permanently deleted user
    • January 19, 2018 23:17
    5 comments
  • Ninja Star Spinning
    • Michael Cabezas
    • January 19, 2018 21:36
    0 comments
  • opening external editor
    • innths
    • January 19, 2018 21:19
    2 comments
  • Textures look too bright
    • Punto Devista
    • January 19, 2018 21:29
    • Edited
    2 comments
  • Lens link uses "Original" lens name instead of "Revised" lens name.
    • filmjamie
    • January 19, 2018 20:02
    1 comment
  • Tap Through Animation Layers Featured
    • Jonathan Solichin
    • January 19, 2018 18:29
    14 comments
  • FBX texture messed up
    • Permanently deleted user
    • January 19, 2018 17:39
    2 comments
  • Vacation 2018
    • gindisnaps
    • January 19, 2018 15:14
    6 comments
  • Funny Vine Turned Lens
    • Permanently deleted user
    • January 19, 2018 14:59
    0 comments
  • When will it be possible to create face lenses with the lens studio?
    • Permanently deleted user
    • January 19, 2018 12:21
    2 comments
  • Why my projection moves when i walk around this?
    • Permanently deleted user
    • January 19, 2018 11:58
    3 comments
  • Manipulate Camera Properties
    • Permanently deleted user
    • January 19, 2018 09:12
    5 comments
  • Dancing meme knuckles
    • Permanently deleted user
    • January 19, 2018 08:46
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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