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  • Why don't I see it on snap camera?
    • Permanently deleted user
    • April 15, 2020 23:05
    • Edited
    4 comments
  • Request a lens here
    • Permanently deleted user
    • April 15, 2020 22:49
    0 comments
  • filter not popping up on search
    • Permanently deleted user
    • April 15, 2020 21:20
    1 comment
  • Inspector
    • Permanently deleted user
    • April 15, 2020 20:35
    1 comment
  • Scripting Example not working
    • גרה פיינבוך
    • April 15, 2020 20:03
    2 comments
  • Audio Scripting
    • Timbrennan
    • April 15, 2020 19:30
    0 comments
  • Add post effect only to face inset !
    • Permanently deleted user
    • April 15, 2020 18:49
    1 comment
  • Why wont it work
    • Permanently deleted user
    • April 15, 2020 18:04
    1 comment
  • Audio Scripting
    • Timbrennan
    • April 15, 2020 14:01
    1 comment
  • My lens was rejected due to copyright.
    • Permanently deleted user
    • April 15, 2020 11:40
    2 comments
  • Many Mouths
    • Permanently deleted user
    • April 15, 2020 07:44
    0 comments
  • Arcade Blush
    • Permanently deleted user
    • April 15, 2020 05:58
    0 comments
  • Lens Studio pairs, sends, but lens does nothing?
    • Jared252016
    • April 15, 2020 05:14
    0 comments
  • Segmentation with 3D Object (hat)
    • Permanently deleted user
    • April 15, 2020 03:33
    6 comments
  • Live but cant search it
    • Permanently deleted user
    • April 15, 2020 02:58
    • Edited
    1 comment
  • Juguito de Termi
    • Permanently deleted user
    • April 15, 2020 02:50
    0 comments
  • Script Username
    • ItzJustSamu
    • April 15, 2020 01:30
    2 comments
  • not responding then closing
    • emmaguardiani
    • April 15, 2020 01:17
    12 comments
  • Rejection of lenses
    • Snap_factory
    • April 15, 2020 00:10
    8 comments
  • Feature Request
    • ItzJustSamu
    • April 14, 2020 22:36
    3 comments
  • no face effects
    • Permanently deleted user
    • April 14, 2020 22:32
    5 comments
  • Cant find my lense in the catalogue
    • Permanently deleted user
    • April 14, 2020 21:29
    1 comment
  • red money sign
    • elmeracosta704
    • April 14, 2020 20:51
    1 comment
  • LensStudio Tutorial [ ARABIC ]
    • Kanz
    • April 14, 2020 19:48
    • Edited
    1 comment
  • Statistics for individual lenses
    • Permanently deleted user
    • April 14, 2020 18:05
    1 comment
  • NEED HELP
    • lexiboo960
    • April 14, 2020 16:17
    1 comment
  • script python Add-on
    • Albrektv
    • April 14, 2020 14:34
    1 comment
  • [Snap Camera] Lens Behaving Differently
    • hardiksave01
    • April 14, 2020 13:16
    4 comments
  • Publication
    • maja7l2
    • April 14, 2020 10:17
    1 comment
  • image on full screen after a button being pressed?
    • FelixFeFe
    • April 14, 2020 09:50
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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