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  • where do pictures download?
    • Permanently deleted user
    • April 18, 2020 16:02
    1 comment
  • creating a lense
    • Permanently deleted user
    • April 18, 2020 15:53
    1 comment
  • Peachy Filter
    • Permanently deleted user
    • April 18, 2020 08:13
    0 comments
  • Crashes
    • Permanently deleted user
    • April 18, 2020 03:49
    0 comments
  • [Example Project] Recognizing the Body to Trigger Lens Effect Featured
    • Artem Yagodin
    • April 18, 2020 00:22
    6 comments
  • Tips & Tricks! Featured
    • Jonathan Solichin
    • August 17, 2020 18:44
    • Edited
    11 comments
  • Snap Camera is showing yellow screen in FaceTime
    • none
    • April 17, 2020 19:23
    • Edited
    15 comments
  • Cant/Wouldnt open
    • Permanently deleted user
    • April 17, 2020 18:08
    0 comments
  • Falsely Rejected at 24 MILLION.
    • Permanently deleted user
    • April 17, 2020 16:04
    3 comments
  • payment
    • Jmhorve7
    • April 17, 2020 15:24
    1 comment
  • My First Lens- Eye of Horus
    • salvierdmello
    • April 17, 2020 15:21
    0 comments
  • Spring Flower Crown lens
    • grgaca
    • April 17, 2020 14:30
    • Edited
    1 comment
  • Tenoroc Bingo
    • Permanently deleted user
    • April 17, 2020 13:44
    0 comments
  • Vaporwave Rose
    • Permanently deleted user
    • April 17, 2020 12:36
    0 comments
  • Hey Y'all! I made a thing?
    • supashreyy
    • April 17, 2020 11:03
    1 comment
  • Chrome OS Version
    • Permanently deleted user
    • April 17, 2020 07:09
    3 comments
  • Ui panel
    • xmayasnapxp
    • April 17, 2020 02:54
    1 comment
  • Spring Aesthetics
    • Permanently deleted user
    • April 17, 2020 02:50
    • Edited
    0 comments
  • How can I make the background change color from UI?
    • Permanently deleted user
    • April 16, 2020 20:09
    1 comment
  • Snapchat blocking random lenses?
    • jmmcmillan20
    • April 16, 2020 18:13
    0 comments
  • How do I create a switch button?
    • Permanently deleted user
    • April 16, 2020 18:11
    • Edited
    3 comments
  • Finally a natural looking lens for guys?!
    • Permanently deleted user
    • April 16, 2020 16:58
    0 comments
  • mykonos
    • Chewynald
    • April 16, 2020 14:43
    0 comments
  • Cant/Wouldnt open
    • Permanently deleted user
    • April 16, 2020 12:35
    3 comments
  • Under review for 24+ hours
    • Permanently deleted user
    • April 16, 2020 09:41
    4 comments
  • Verification Sign
    • alikamal.93
    • April 16, 2020 09:35
    15 comments
  • About UI BUTTON
    • xmayasnapxp
    • April 16, 2020 06:28
    18 comments
  • How do I space out the background?
    • Permanently deleted user
    • April 16, 2020 02:44
    2 comments
  • Download Lens Studio Example Projects
    • Jonathan Solichin
    • July 21, 2020 22:56
    • Edited
    14 comments
  • interactive look around audio
    • Timbrennan
    • April 16, 2020 01:13
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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