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  • How to find stats outside lens studio
    • Permanently deleted user
    • November 27, 2020 19:56
    2 comments
  • Breaking Bad (Face Expressions)
    • ItzJustSamu
    • November 27, 2020 19:44
    4 comments
  • Inverted
    • amaan3107
    • November 27, 2020 19:28
    3 comments
  • [ML] Nyctophilia On Snapchat !
    • Maxime
    • November 27, 2020 16:49
    5 comments
  • Please Go Add My Snapchat for new filters!
    • jacobhightowerr
    • November 27, 2020 05:31
    4 comments
  • Yeezy Drip Filter! Give It a Try!
    • jacobhightowerr
    • November 27, 2020 05:28
    2 comments
  • Rotisserie Chicken
    • dariusxu
    • November 27, 2020 04:12
    3 comments
  • IDEA
    • Munzushka
    • November 26, 2020 22:43
    2 comments
  • Memories for my eyes only
    • gallagher.syd
    • November 26, 2020 22:24
    1 comment
  • Tan Grain Beauty Filter
    • Permanently deleted user
    • November 26, 2020 21:56
    3 comments
  • DigitalSick
    • ilikeelliot007
    • November 26, 2020 18:44
    3 comments
  • Filming with lenses
    • ScreenWear.com.au
    • November 26, 2020 15:10
    6 comments
  • Adding the Option to Find Lenses With a Link in Snap Camera for Desktop
    • Permanently deleted user
    • November 26, 2020 12:39
    3 comments
  • Time Warp Lens
    • Denis Rossiev
    • November 26, 2020 10:41
    4 comments
  • Is this a valid lens?
    • Barento159
    • November 26, 2020 07:27
    3 comments
  • Lens Keeps getting rejected.
    • Tudy.pop
    • November 26, 2020 03:28
    4 comments
  • ma
    • trendalmamlkah
    • November 26, 2020 03:07
    4 comments
  • wa
    • trendalmamlkah
    • November 26, 2020 03:02
    2 comments
  • pig🕊🕊
    • trendalmamlkah
    • November 26, 2020 03:01
    4 comments
  • NYXIA
    • Wenstrades
    • November 26, 2020 02:48
    4 comments
  • Lost my favorites
    • Permanently deleted user
    • November 26, 2020 02:35
    • Edited
    1 comment
  • How to customize the image in my snapcode
    • Permanently deleted user
    • November 25, 2020 22:25
    2 comments
  • Happy Quotes
    • Wenstrades
    • November 25, 2020 19:28
    6 comments
  • Classic Film
    • saqib_m55
    • November 25, 2020 18:52
    3 comments
  • FAVORITO
    • saqib_m55
    • November 25, 2020 16:58
    6 comments
  • How to implement mask feature as in After effects to Lens studio?
    • Permanently deleted user
    • November 25, 2020 15:05
    1 comment
  • UpdateThe Fonts & Date And Time
    • Alkayedd
    • November 25, 2020 11:18
    1 comment
  • Quote lense
    • shahumeen
    • November 25, 2020 07:40
    4 comments
  • Support Nvidia broadcast app
    • Permanently deleted user
    • November 25, 2020 06:13
    1 comment
  • Public Profiles for "Spotlight" Vs Public Profiles for Lens Creators
    • RYΛN SHIELDS
    • November 25, 2020 05:36
    9 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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