The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

All community posts

Show topics Show all posts
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • I hope I can use it
    • Permanently deleted user
    • December 03, 2020 09:42
    2 comments
  • blood bling
    • edgar
    • December 03, 2020 09:26
    • Edited
    4 comments
  • Among Us
    • ardaberk05
    • December 03, 2020 07:47
    7 comments
  • LightsAroundU
    • apurv079
    • December 03, 2020 06:57
    6 comments
  • DarkFrame
    • apurv079
    • December 03, 2020 06:51
    6 comments
  • creatiom
    • Bianca_roto
    • December 03, 2020 03:03
    2 comments
  • Juice Head
    • jjjustin110
    • December 02, 2020 20:33
    4 comments
  • 3 new lenses (magazine, xmas, and interview) More will be added to this thread soon
    • tmfprecha478
    • December 04, 2020 14:41
    • Edited
    14 comments
  • Segmentation percentage
    • Denis Rossiev
    • December 02, 2020 19:05
    3 comments
  • [ML & FACE INSET & 3D] Bee World On Snapchat !
    • Maxime
    • December 02, 2020 15:56
    • Edited
    6 comments
  • Snap Camera not listed in Chrome, stuck on "Starting" on Firefox
    • Permanently deleted user
    • December 02, 2020 10:53
    2 comments
  • How can I screen Tranform 2d image without it getting cut off for device which cannot be simulated
    • ujjshah
    • December 02, 2020 10:36
    3 comments
  • Sunset Lens Tap to Change Filter
    • adam_alman61
    • December 02, 2020 08:47
    2 comments
  • Gucci Snake by Vir
    • itsbitw
    • December 02, 2020 08:27
    3 comments
  • Who’s know create camera roll lenses?
    • Hamoka7
    • December 02, 2020 06:24
    3 comments
  • Pretty grain 2
    • Hamoka7
    • December 02, 2020 06:11
    2 comments
  • Blue eyes
    • Hamoka7
    • December 02, 2020 06:10
    1 comment
  • Make
    • Hamoka7
    • December 02, 2020 06:10
    2 comments
  • Make grain
    • Hamoka7
    • December 02, 2020 06:09
    2 comments
  • Soft air shadow
    • Hamoka7
    • December 02, 2020 06:09
    2 comments
  • Pink color grain
    • Hamoka7
    • December 02, 2020 06:08
    2 comments
  • You
    • Hamoka7
    • December 02, 2020 06:08
    2 comments
  • New Lense - sunshine
    • jack_sparrow203
    • December 02, 2020 05:54
    2 comments
  • Issue with videoing spectacles
    • Peterjoss8667
    • December 02, 2020 05:28
    1 comment
  • My new lens - Time to
    • Tp14k
    • December 02, 2020 03:14
    5 comments
  • My new lens - Time to
    • Tp14k
    • December 02, 2020 03:14
    2 comments
  • NEW * GLOW+SPARKLE
    • Permanently deleted user
    • December 02, 2020 02:00
    4 comments
  • My Newest FIlter got +40k views in first 6 hours ! TRY IT!
    • renas_sh95
    • December 02, 2020 01:24
    1 comment
  • Party Parrot - Open to feedback!
    • Permanently deleted user
    • December 01, 2020 23:57
    4 comments
  • Subtitles - aesthetic lens
    • saqib_m55
    • December 01, 2020 23:15
    3 comments
  • «
  • ‹
  • 329
  • 330
  • 331
  • 332
  • 333
  • 334
  • 335
  • 336
  • 337
  • 338
  • 339
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It