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Lens Keeps getting rejected.

  • Hey Tudy.pop

    Can you send us the rejection message? :D

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  • Yeah sure SirQu3ntin just checked the community tab.

    Reason for rejection:

    • This Lens may contain personal identifiable information such as a phone number or email address

    Thats what it says. It had more reasons before like putting my own snap @ in it but I fixed that. 

    The name of the 2 lenses is "Justiincal" and "Josh Ezard" other then the name names there is no personal identifiable info. I read the guidelines and nothing about putting someones name for the filter is bad. I also made many filters in the past for people with their names on it and in the title but never had this problem. I wrote updated what I could but, still no fix. I also tried to "re-create" but still no luck.

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  • Hey there, 

     

    When my filters get rejected, I slowly remove stuff until I find what the problem is. I advise you do the same thing.

     

    Goodluck!

    Darius W

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  • Yeah I understand... I've done that and there is nothing left to remove... I've even re created the lens but still no clue.

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

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Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!